Store Manager - Oxmoor

Overview

Position: Store Manager

Lush North America creates fresh, handmade cosmetics for retail shops across Canada and the US. We are committed to fair trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program.

• A fun and funky store atmosphere where individualism is encouraged
• A 50% product discount
• An unconventional retail structure to support your entrepreneurial spirit
• Opportunity for growth as Lush promotes from within

As a Store Manager, you are a true leader who embodies our core values in customer interaction, team motivation, and business decisions. You keep in mind:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, Live with Purpose.

Responsibilities
:

• Recruit your team
• Train and develop your management team
• Train and develop your team on brand, product, and service

You oversee all aspects of the retail business, including budgets, sales targets, customer experience, staff experience, and operational excellence. You’ll continually assess your performance and seek feedback and growth opportunities.

Sales & Customer Experience

• Customer Service: collaborate with your team to exceed daily sales goals and provide a welcoming, inclusive customer experience
• Brand
  
  Education:
  
  communicate our values on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging
• Product Passion: expand product knowledge and make informed recommendations
• Driving Sales: develop and execute business plans aligned with strategy to achieve KPIs and sales goals

Team Leadership

• Leadership Practices and Staff Development: coach and develop the team, create development plans, and provide constructive feedback
• Diversity, Equity, Inclusion, Belonging: promote a diverse, inclusive environment and DEIB training
• Engagement and Performance: make informed decisions on performance concerns and create action plans to improve engagement
• Recruitment and Selection: build a diverse team and ensure transparent interview and promotion processes

Operational Excellence

• Policies and Procedures: ensure compliance with time/attendance, breaks, product integrity, respectful workplace, health and safety, and budget adherence
• Stock and Inventory: manage orders, inventory, and waste within budget
• Visuals and Merchandising: implement merchandising plans and maintain a clean, engaging store environment
• Scheduling, Time, and Attendance: schedule appropriate staff for peak times and track breaks and meals within budget

Required

• 3-5 years managing in a retail environment
• Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking, and problem-solving skills
• Excellent organization and time management
• Strong customer service, supervisory, and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours including holidays, evenings, and weekends

Preferred

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching
• Proven track record of developing retail staff careers
• Proficiency in Excel and Microsoft Office; adaptable to other systems
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

At Lush, we believe in inclusion and equal opportunity for all applicants. We recruit from diverse sources and are an equal opportunity employer regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, or other protected characteristics.

Pay
:
Oxmoor Center Pay: $61,900 USD

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Lush Cosmetics North America acknowledges Indigenous territories and is committed to reconciliation and decolonization in partnership with Indigenous Peoples.