Part Time Bridal Sales

Overview

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category and strives for one of the highest customer service scores in retail. We make dreams happen—apply today!

Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by following our 5-Step Selling Process, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager.

Bridal Stylists are brand ambassadors and demonstrate the values and critical success factors of the David’s Bridal brand.

• Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
• Use all systems to manage the customer flow to deliver a 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and enthusiastically communicate this information to the customer.
• Provide exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Address customer concerns with confidence and know when to escalate to leadership.
• Prepare for customer appointments by reviewing profiles, favorites and preparing a fitting room.
• Build relationships by welcoming customers to the store, asking questions and listening to understand expectations and needs.
• Identify the perfect gown/dress in the customer’s first three try-ons.
• Review Timeline Calendar and set future appointments aligning to customer needs; follow up to remind/set future sales.
• Explain how alterations play a role in perfecting the dress in partnership with Alterations. Promote alterations services and personalization options. Partner with Alterations Specialists to set up appointments and help achieve a goal of 80% conversion of brides sold to Alterations appointments.
• Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
• Maintain store standards (clean, organized, promotional readiness) to support a flawless shopping experience. Report any broken or damaged equipment to store management.
• Maintain appropriate dress code standards.
• Offer David’s Bridal loyalty & partners program to support and promote a one-stop for all life events.

Customer Focus

• Respond promptly to all customer questions, provide product and service information. Build relationships to meet or exceed customer satisfaction and loyalty.

• Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process.
• Process transactions accurately and promote services, add-ons, and future appointments. Maintain knowledge of procedures for special order dresses.
• Consistently achieve a 65% or greater platform conversion.
• Consistently achieve add-on goals: headpieces 75%, foundations 10%, shoes 20%.
• Set comeback appointments for the complete wedding party (Bridesmaids, Mother-of-the-Bride, Flower Girl).
• Develop product knowledge and fashion trend expertise; strive to become a Circle of Excellence member by exceeding sales targets.

• Execute new processes, behaviors, contests and programs as assigned.
• Perform duties as assigned by store management including promotion and sign setup, merchandising and visual changes, markdowns and inventory counts.

• Actively support the store team to achieve sales, service and operational goals.
• Accurately clock in and out for scheduled shifts, breaks and meals.
• Follow all loss prevention and security policies.

• Focus on development and complete training as assigned. Celebrate team successes and share sales expertise. Be open to coaching and…