BEER-WINE-LIQR/CLERK
Listed on 2026-02-01
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Retail
Retail Associate/ Customer Service, Customer Service Rep
BEER-WINE-LIQR/CLERK at Kroger Mountain View Foods
Apply today to enjoy a career at the nation’s largest grocery retailer.
Job DescriptionCreate an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals for the department, and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and respond to questions, making suggestions about products.
- Assist with execution of the adult beverage category display plans and special in‑store promotions in consultation with store management.
- Maintain familiarity with adult beverage product names, pronunciation, origin, and industry terms.
- Inform customers of beer/wine/spirits specials.
- Recommend beer/wine/spirits items to customers to ensure they get the products they want and need.
- Adequately prepare, package, label, and inventory merchandise.
- Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
- Label, stock, and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Display a positive attitude.
- Stay current with present, future, seasonal, and special ads.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
- Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, notifying store management.
- Practice preventive maintenance by inspecting equipment and notifying appropriate personnel of items needing repair.
- Notify management of customer or employee accidents.
- Report all safety risks, or issues, and illegal activity, including robbery, theft, or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum
- Must be 21 years of age.
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math.
Desired
- Beer/Wine/Liquor experience.
- Knowledge of imported and domestic varieties, flavor profiles, and production methods.
- Knowledge of industry trends in specialty wines and beers as they relate to the customer.
- Retail experience.
- Second language (speaking, reading, and/or writing).
From a single Cincinnati grocery store more than a century ago, we’ve grown into the nation’s largest grocer with nearly 2,800 stores in 35 states. We take pride in bringing diverse teams together with one common purpose:
To Feed the Human Spirit. Our history of innovation and relentless focus on customer experience make Kroger a unique place to build a career.
- Wide range of healthcare coverage, including medical, dental, vision, and prescription plans.
- Flexible scheduling with paid time off, holidays, and sick pay.
- Employee Assistance Program and financial tools and coaching.
- Associate discounts on food, travel, technology, and more.
- Up to $21,000 in tuition reimbursement.
- Growth potential through extensive training programs and diverse career pathways.
For more information about benefits and eligibility, visit our benefits page.
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