Store Manager - Oxmoor

Overview

Position: Store Manager

Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing and supporting sustainable communities, as well as giving back to organizations that can make a difference through our Charity Pot Program.

We

Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

As a Lush Store Manager, you are a true leader who embodies our core values. Whether you’re interacting with customers, motivating your team, or making important business decisions, you keep in mind:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

As the Store Manager, you’re responsible for:

• Recruiting your team
• Training and developing your management team
• Training and developing your team on brand, product, and service

You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. It’s also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. You will continuously assess your own performance and seek feedback, resources, and opportunities to grow and develop.

Responsibilities:

Sales & Customer

Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.
• Building the Brand: educate customers and staff on our brand values and articulate our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other initiatives.
• Product Passion: increase product knowledge through continuous learning and consistently make informed product recommendations.
• Driving Sales: develop and execute business plans aligned with the American business strategy to achieve short- and long-term goals and improve KPIs.

Team Leadership:

• Leadership Practices and Staff Development: coach and develop your team by creating development plans, encouraging learning, coaching behaviors, and providing constructive feedback that inspires and motivates.
• Diversity, Equity, Inclusion, and Belonging: actively maintain a diverse team and an inclusive environment by prioritizing DEIB training and initiatives.
• Engagement and Performance: analyze performance concerns and create action plans to improve staff engagement with empathy.
• Recruitment and Selection: form teams with a diverse mix of styles and perspectives and uphold equal employment opportunity practices in interview and promotion processes.

Operational Excellence:

• Policies and Procedures: ensure staff complete training and practice company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination, health and safety, and daily communication within budget.
• Stock and Inventory: manage ordering to have the right products in the right amounts at the right times; use inventory reporting tools and create action plans within budget.
• Visuals and Merchandising: create and execute merchandising plans to improve KPIs and train staff to maintain a clean and visually appealing store that follows standards.
• Scheduling, Time, and Attendance: schedule enough staff with the right skills for peak times and manage breaks and meals to ensure wellbeing and payroll accuracy within labor budget.

Qualifications:

Required:

• 3-5 years of retail management experience
• Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking, and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service,…