Retail Specialist

Description

Kentucky Derby Museum is a 501(c)(3) non‑profit charitable organization that sits on the front steps of historic Churchill Downs Racetrack. It is one of the premiere attractions in the Louisville region, celebrating the tradition, history, hospitality and pride of the world‑renowned event that is the Kentucky Derby. The Museum welcomes over 258,000 visitors annually; a large percentage of those visitors come from outside of Kentucky, journeying from across the country and the world.

The primary purpose for this position is to provide support to all aspects of the customer experience within the Kentucky Derby Museum retail sales channels. The Retail Specialist will have a strong focus on processing online and corporate orders, while also serving as a flexible resource to support the sales floor and inventory operations. When eCommerce duties are complete, the Retail Specialist is expected to proactively assist in other areas to ensure smooth retail operations.

The Retail Specialist reports to the Retail Sales Manager and has no direct supervisory responsibilities.

• Fulfills online, Corporate, and Gift Guide orders, including pulling stock, processing payment through a POS system, and shipping orders using the store’s shipper program.
• Processes eCommerce end‑of‑day reports for Accounting.
• Packs and ships all retail orders in a manner that ensures safe & timely transportation.
• Assists the Retail Sales Manager and Retail Sales Assistant Manager on reviewing and responding to all e‑mails, phone messages, letters, and other correspondence directed to the retail stores and eCommerce site.
• Assists other departments with shipping needs.
• Displays product knowledge of store merchandise, and stays familiar with all incoming and new products.
• Supports the sales floor by engaging customers, assisting with merchandise selection, restocking shelves, and ringing transactions. Assists with merchandising, cleaning, and maintaining store presentation standards.
• Partners with the Inventory team to help with cycle counts, stockroom organization, tagging, and product preparation.
• Assists Retail Sales Associates with opening/closing the store, following proper procedures documented on the opening and closing checklist.
• Assists with special projects as assigned by the Retail Sales Manager, Retail Inventory Manager, and Database Coordinator, including daily tasks.
• Works with the Retail Sales Manager, Database Coordinator, and Senior Director of Retail Operations on Gift Guide development.
• Abides by the Retail Department’s documented Policies and Procedures.
• Other duties, as assigned.

While every effort has been made to make this description of the essential functions as complete as possible, it in no way states or implies that this is an exhaustive listing of the only duties you will be required to perform. The omission of specific statements of functions or responsibilities does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.

• As a Kentucky Derby Museum employee, upholds our mission statement; whenever possible, engage, educate, and excite everyone about the extraordinary experience of the Kentucky Derby.
• Provides excellent customer service by making a connection with customers, asking questions and listening to their needs while suggesting products, based on their feedback.
• Flexible availability to meet the needs of the retail department.
• Remaining visible and available on the sales floor to support team members and customers during non‑peak eCommerce periods.

• High school diploma or equivalent.
• Minimum one (1) year retail or eCommerce experience required.
• Ability to stand for long periods of time, quickly walk up and down stairs to restock product.
• Familiarity with computer programs such as Microsoft Word & Excel
• Must be able to sufficiently pass a criminal background check.
• Must be able to handle stress and pressure of high‑volume sales and visitors while giving great customer service.
• Must be available to work Derby Week, including but not limited to, Opening…