Luxury Retail Sales Manager

Sales Manager (Luxury Retail)

Location: Louisville, KY (In-Person)
Compensation: Total compensation starting at $100,000+ (base + commission)
Schedule: Full-time | Five-day work week | Saturdays required (one weekday off)

Davis Jewelers is a premier, family-owned luxury retailer proudly representing internationally renowned fine jewelry and watch brands, including Rolex. Known for elegance, integrity, and deeply personal service, Davis Jewelers has been a trusted destination for discerning clients in Louisville and beyond for generations.

Davis Jewelers is seeking an empathetic, people-first Sales Manager to lead, coach, and inspire a high-performing team of approximately 10 sales professionals. This is a hands‑on leadership role for someone who thrives on the showroom floor, believes in developing people as much as driving results, and understands how to balance sales performance with an exceptional client experience.

This role is a priority hire, and the right leader will have the opportunity to make an immediate impact on team morale, performance, and client satisfaction.

• Lead, coach, and motivate a commissioned sales team with varying levels of experience (from newer hires to long‑tenured luxury professionals)

• Be consistently present on the showroom floor, modeling world‑class client experience and sales behaviors

• Drive individual and team sales performance through goal‑setting, coaching, and accountability

• Mentor team members by meeting them where they are and helping them grow their confidence and sales skills

• Balance performance metrics with people development, fostering a supportive and encouraging team culture

• Partner closely with leadership on scheduling, training, and sales strategy

• Support daily showroom operations in a fast‑paced, live retail environment

• Address client and team concerns with professionalism, empathy, and confidence

• Proven experience leading a retail sales team (luxury retail strongly preferred)

• Experience managing commissioned sales professionals and performance goals

• A true coaching mindset with the ability to motivate different personality types

• Strong emotional intelligence, empathy, and communication skills

• Comfort working in a high‑touch, high‑expectation customer environment

• Ability to thrive in an active, on-your‑feet retail leadership role

• Jewelry experience is not required; transferable luxury or high‑ticket retail experience is highly valued

Industries that translate well:

• Luxury or high‑end furniture and home décor

• Premium retail brands

• Automotive or dealership sales environments

• Any high‑ticket, relationship‑driven retail setting

• Total compensation starting at around $100,000+ (base salary plus commission)

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off (starting at 2 weeks vacation + additional PTO)

• Employee merchandise discounts

• Life and disability insurance

• Relocation assistance (if applicable)

At Davis Jewelers, people come first. You’ll join a team that values craftsmanship, long‑term client relationships, and a culture where employees are supported, developed, and encouraged to grow.