Service Team Member

Service Team Member – Michaels Stores

Location:

Louisville‑Hurstbourne, KY. Join to apply for the Service Team Member role at Michaels Stores
.

• Help customers shop, locate products, and provide solutions.
• Provide a fast, friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private‑Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance, including merchandise return/go‑back and general store recovery to ensure a well‑merchandised, in‑stock store.
• Perform Store In Stock Optimization (SISO) and AD‑set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and company programs to ensure compliance with applicable laws and company policies.
• Interact with others in an accepting, respectful manner; remain positive under challenging situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members.
• Be cross‑trained in Custom Framing selling and production.

• Retail and/or customer service experience preferred.

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• If you need help performing essential job functions, please contact your supervisor so we can engage in the interactive process to determine a reasonable accommodation.
• Public retail store setting; climate‑controlled customer areas; some stock rooms may not be climate‑controlled; occasional outdoor work retrieving shopping carts or unloading trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

• Retail store setting; climate‑controlled customer areas; occasional outdoor work.
• Work hours may include nights, weekends and early mornings.
• Frame shop includes glass cutter and heat press.
• Standard retail store safety and security protocols apply.

Applicants in the U.S. must satisfy federal, state, and local legal requirements. Michaels requires all team members in this role to be at least 16 years or older.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to fully participate in the application or interview process, to perform essential job functions, or to receive all other benefits and privileges of employment, please contact Customer Care at ‑4235 (1800‑MICHAEL).

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