Server​/Guest Experience Ambassador

Server/Guest Experience Ambassador

Full Time Guest Server/Guest Experience Ambassador at NEXDINE Hospitality – Louisville, KY.

• Employment type:
  
  Full-time
• Location:
  
  Louisville, KY
• Starting pay rate: $16.00 per hour
• Pay frequency:
  Paid Weekly – Direct Deposit

The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for delivering a best-in-class dining experience to residents, colleagues, and guests by ensuring exemplary service.

• Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
• Lead service of food or beverages to residents and prepare or serve specialty diets and dishes as required.
• Engage with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service and communicate with direct supervisor on any customer service issues.
• Check residents diets, likes & dislikes to ensure that such requirements are satisfied.
• Assist with set‑up/breakdown of all scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Perform cleaning duties as assigned, including sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
• May wash pots, pans, dishes, utensils, or other cooking equipment.
• May assist in supporting culinary staff at numerous stations as directed.
• Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
• May perform other duties and responsibilities as assigned.

Employees may be exposed to and/or required to operate kitchen equipment such as ovens, stoves, dishwashers, slicers, coffee machines, steamers, mixers, and chef’s knives. Frequent exposure to heat, steam, fire and noise.

Must be able to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. May be required to stand for long periods of time. Requires manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.

• High school diploma or equivalent
• Previous experience in food service
• Previous customer service experience

• Health, dental and vision insurance
• Flexible Spending Accounts
• Company‑paid life insurance
• Various voluntary programs and insurances
• 401(k) savings plan
• Paid vacation, holiday, and sick time
• Employee Assistance Program (EAP)
• Plus, various perks!

• Seniority level:
  Entry level
• Job function:
  Management and Manufacturing
• Industries:
  Food and Beverage Services