Leasing and Resident Services Specialist

Overview

Description We are seeking a highly motivated Leasing and Resident Services Specialist to join our team  you have experience in customer service, event management, hospitality, or sales and want to learn about real estate, this position may be perfect for you. The Leasing and Resident Services Specialist will work with the management team to provide top-notch customer service while helping prospective residents find their perfect home.

In this fast-paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn’s core values:
Be Kind, Own It, Be Flexible, and Always Improve.

• Serve as a leasing agent and tour expert – be well-versed with our properties and amenities
• Show properties and sell their features and amenities to prospective tenants
• Review lease applications and document requirements for eligibility
• Assist in daily customer service operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and tenant applications
• Provide exceptional customer service in a fast-paced office through multiple communication channels (phone, email, text) to maintain positive resident relations
• Prepare move-in paperwork, confirm residences are move-in ready, perform unit inspections, and conduct move-in orientations with new residents
• Maintain good rapport with current and prospective tenants
• Process maintenance requests and follow up with residents to confirm completion
• Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (training provided)
• Pivot, roll up your sleeves, and jump in where needed

• Competitive pay with opportunities for advancement
• Medical, Dental, Vision, and Life Insurance
• Employee-sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and HSA accounts
• 401(k) Retirement Plan with Match
• Paid Vacation, Sick Leave, and Holiday Pay
• Company events and Wellness Days
• Opportunity to work for a growing organization where you are valued and can have a direct impact
• Quarterly off-site meetings with your manager to celebrate wins and ensure you are set up for success

• Hold a high school diploma or GED
• At least 1 year of customer service, hospitality, retail, or sales experience
• At least 1 year of office administration or data entry experience (preferred)
• Bilingual (English/Spanish) a plus
• Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
• Must hold an active driver’s license with 2 years of driving history and pass MVR requirements
• Proficient with computer applications and software (e.g. Microsoft Office Suite, App Folio, Outlook) and an aptitude for learning new software and systems
• Excellent interpersonal, written, and verbal communication skills
• Demonstrate superior attention to detail, high energy, and a positive attitude
• Be aligned with Fairlawn’s core values:
  Be Kind, Own It, Be Flexible, and Always Improve

• Availability to work longer hours and weekends during prime leasing season and turnover (dates vary)
• Ability to perform the physical functions of the position, including property tours, inspections, delivering communications, and showing properties

Fairlawn is a vertically integrated firm specializing in real estate investment, management, and development. Based in Chicago and Champaign, Illinois, we have a more than 10-year track record in value-add projects, development, student housing, and build-to-rent communities. Our portfolio includes approximately 5,700 units and $850 million in assets under management, with a presence across Illinois, Indiana, and Kentucky. We are actively expanding into additional Midwest markets.

We are seeking candidates who demonstrate alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience. We are an equal opportunity employer and consider all applicants without regard to race, color, religion, national origin or ancestry, sex, age, disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.

We welcome diverse thought and experience.

Our company uses the Entrepreneurial Operating System (EOS) to run and grow our business. EOS tools help with finding the right people, putting them in the right roles, solving issues, and building accountability. If you have an ownership mindset and take pride in details, joining our team may be perfect for you.