Client Service Representative - Veterinary Receptionist

Overview

Client Service Representative – Veterinary Receptionist. Gailor Animal Hospital is seeking a full-time CSR to join our team of veterinary professionals at our hospital in Louisville, KY.

• Greet and welcome each visitor and assess their needs
• Handle incoming phone calls and emails and determine the urgency
• Perform client check-ins and check-outs, including reviewing invoices
• Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client stress
• Process and document financial transactions accurately
• Schedule appointments based on client expectations, patient medical requirements and clinic needs
• Manage emergency situations and walk-ins
• Respond to online requests for products, prescriptions or client questions in a timely manner
• Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
• Recommend products available to clients through our facilities

• High School Diploma or GED required
• At least one year of client service experience, preferred
• Experience with Microsoft Office suite
• Excellent communication skills and the ability to problem solve
• Ability to handle stressful situations and prioritize tasks effectively
• Team player, patient, and maintain a positive attitude
• Must be able to lift up to 30 pounds

• Paid time-off inclusive of sick, personal and vacation
• 401K with company match options
• Medical, Vision and Dental Insurance Plans with multiple options
• Employer-paid Short-Term Disability and Life Insurance
• Long-Term Disability option
• Company-sponsored Employee Assistance Program (Headspace)
• Referral Bonus Program
• Daily Pay on Demand
• Employee Discounts for Pet Care

Gailor Animal Hospital is a full-service veterinary medical facility proudly serving the Louisville community. Our professional team seeks to provide the best possible medical, surgical and dental care for our highly valued patients. We are committed to promoting responsible pet ownership, preventative health care, and health-related educational opportunities for our clients.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love. United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.