Manager of Visitor

Farmington seeks an engaging and mission‑driven Manager of Visitor Experience to ensure that every guest enjoys a welcoming, informative, and meaningful encounter with this historic site. This part‑time role oversees public tours, docent engagement, educational programming, and the daily operations of the Museum Store. The Manager plays a central role in interpreting Farmington’s history, supporting volunteer docents, and strengthening community connections through thoughtful programming and partnerships.

Hours for this position are Tuesday through Friday from 9:00 am – 3:30 pm. Additional hours may be requested for special events at night or on weekends. The rate of pay is $24 hour.

• Coordinate and manage the weekly public tour schedule (Tuesday–Saturday) and arrange special tours for school groups, community organizations, and private groups.
• Serve as the primary support for volunteer docents, ensuring they are well‑prepared, confident, and equipped to deliver accurate, engaging tours.
• Lead docent training on Farmington’s history, interpretive themes, and guest‑service expectations.
• Maintain high standards of hospitality, ensuring a positive and inclusive visitor experience for all guests.

• Collaborate with partner organizations to develop public programs that illuminate the stories of nineteenth‑century Kentucky and broaden community engagement.
• Continuously refine and update Farmington’s interpretive content as new research and historical insights emerge.
• Support the creation of educational materials and experiences that enhance visitor understanding of Farmington’s historical significance.

• Oversee daily operations of the Museum Store, a satellite of Carmichael’s Bookstore, ensuring an inviting retail environment.
• Manage inventory of period‑related merchandise, Farmington‑branded items, and locally crafted gifts.
• Coordinate with Carmichael’s Bookstore on product selection, restocking, and merchandising strategies.
• Train and support volunteers assisting with store operations.
• Schedule, assign, and communicate with volunteer docents and store volunteers to ensure adequate coverage for tours and retail operations.
• Foster a positive, supportive volunteer culture that reflects Farmington’s values and commitment to community engagement.

• A genuine interest in history, cultural interpretation, or museum education.
• Strong interpersonal and communication skills, with an outgoing and visitor‑focused approach.
• Experience working with volunteers or leading teams in a customer‑facing environment.
• Organizational skills and the ability to manage multiple priorities in a dynamic setting.
• Reasonable accommodation may be provided for those who are able to perform the essential duties of the job. The incumbent must be able to maintain complete confidentiality of any information s/he encounters.

EOE/AA/M/F/Vet/Disability Employer

• Excellent interpersonal skills and ability to establish & maintain effective working relationships.
• Strong organizational skills and attention to detail with a dedication to accuracy.
• Excellent verbal and written communication skills.
• Computer knowledge and skills.

• Computer, tablet, printer, scanner, copy machine, and telephone

This work is performed in a business office setting.

Must be able to hear and speak. Work requires sitting for long periods of time and working at a computer screen, as well as walking throughout the campus on a regular basis. Constant use of hands and fingers. Daily contact with co‑workers. Must be willing and able to work with detail.

Send resume to Michael with the job title in the Subject line.