Quality Assurance Manager - Hybrid

Overview

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.

When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

Quality Assurance Manager

Location: Louisville, KY - Hybrid

Status: Full Time, Salary, Exempt

Program: Quality Program

Reports To: Program Director

Volunteers of America Mid-States offers a rich and robust benefits package that supports a healthy work-life balance, including the following:

• Health and Wellness:
  Employee Assistance Plans (EAP), Health and Wellness Program, Medical Coverage, Dental Coverage, Vision Coverage, Flexible Spending Account, Health Spending Account, Short Term Disability, Met Life Legal Plans
• Financial Wellbeing:
  Competitive Compensation Packages, Life Insurance (company paid), 403b retirement plan with company fund matching, Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company paid benefits and paid time off effective day one
• Work Culture:
  Commitment Committee, Justice Committee, Integrity Committee, Compassion Committee, Retention Committee

The Quality Assurance (QA) Manager is responsible for ensuring compliance, quality standards, and regulatory requirements across two markets:
Northern Kentucky and Southern Indiana. This role plays a critical part in maintaining service excellence and safeguarding client well-being through proactive monitoring, auditing, and continuous improvement initiatives. The QA Manager will lead quality efforts, identify areas for improvement, and collaborate with program leadership to implement corrective actions and quality improvement initiatives.

• Ability to learn and apply regulations
• Experience in quality assurance, compliance, or a supervisory role and implementing initiatives
• Ability to manage multiple priorities across two different markets
• Proficient in Microsoft Office Suite and Electronic health records systems
• Valid driver’s license and reliable transportation (travel between both markets)

• Audits & Reporting:
  Conduct regular inspections of residential homes in both markets. Prepare detailed reports outlining findings, compliance status, and recommendations.
• Corrective Action Monitoring:
  Track and monitor corrective action plans to ensure timely resolution.
• Provide follow-up support and documentation for compliance issues.
• Quality Meetings & Leadership:
  Plan and lead monthly Quality meetings in both markets with program staff to discuss continuous improvements efforts.
• Present data, trends, and compliance updates to leadership
• Compliance Oversight:
  Monitor staff training compliance and maintain accurate records. Audit client files for completeness and regulatory adherence.
• Training & Development:
  Create training materials and deliver sessions as needed to address compliance gaps.
• Stay current with state and federal regulations impacting service delivery and help implement changes in the program.
• Continuous Improvement:
  Identify systemic issues and recommend process improvements.
• Take initiative to resolve problems proactively and support operational excellence.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.