Market Manager

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

The ideal Market Manager is a proactive, highly organized professional who thrives in a support role and understands the dynamics of multiunit operations. They should feel comfortable switching between administrative work and hands on support while maintaining a strong partnership with the Regional Manager and store leadership across the market.

The Market Manager provides direct support to the Regional Manager, with a focus on administrative execution, operational oversight, and coordination across multiple stores within the market. This role is designed to strengthen district-level leadership by ensuring consistent processes, accurate reporting, and reliable follow-through on initiatives.

While the position is primarily administrative, the Market Manager will work in-store to support operational needs, assist with staffing or training, and ensure company standards are upheld.

Administrative Support (Primary Function)

• Assist the Regional Manager with day to day administrative tasks, follow ups, and project tracking.
• Prepare reports, dashboards, scheduling tools, and documentation to support district operations.
• Maintain organized records of staffing, compliance items, training progress, and store-level performance metrics.
• Coordinate communication between store managers, district leadership, and corporate personnel.
• Draft and update documents, forms, and communications as directed.
• Manage and maintain management schedules, including store manager coverage, district-level calendars, and coordination of meetings, training, and market events. Other duties as assigned.

District Operations Support

• Support store leaders in executing company policies, operational procedures, and performance objectives.
• Assist in monitoring store compliance with operational standards, safety protocols, and customer service guidelines.
• Participate in store visits with the Regional Manager and provide follow-up support on action items.
• Help evaluate store needs and escalate critical issues to the Regional Manager.

In Store Support

• Provide coaching and on-the-ground support to store managers and staff.
• Help ensure operational consistency across all locations in the market.
• Step into stores as needed to assist during staffing shortages, high volume periods, or special initiatives to cover for store managers (occasionally).

• 2+ years of experience in retail, automotive service, or multi-unit support preferred.
• Strong administrative and organizational skills with high attention to detail.
• Ability to manage competing priorities in a fast-paced, multilocation environment.
• Excellent written and verbal communication skills.
• Comfortable working independently and taking ownership of assignments.
• Proficient with standard office software and reporting tools (Excel, ADP, scheduling systems, etc.).
• Valid driver’s license and ability to travel between store locations as needed.