Cage Shift Supervisor

Cage Shift Supervisor

Requisition #: 2606

Location:

Louisville, KY, US 40213
Property:
Derby City Gaming & Hotel
Pay Range: $40,000 - $44,000

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First.

The Cage & Player Services Supervisor is responsible for assisting the Cage & Player Services Leadership Team in the successful operation of the department.

• Supervise the daily operation of Cage and Player Services.
• Provide guest service, maintain relations, and resolve disputes to assure guests have a favorable gaming experience.
• Ensure the safety and security of team members and guests, and implement programs to control and reduce lost‑time injuries.
• Delegate duties and assign responsibilities to team members.
• Complete and process performance reviews.
• Assist in developing team members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination processes.
• Review daily staffing levels to maintain a budgeted level of employment.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
• Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.
• Abide by and ensure that all policies and procedures are followed to safeguard the company’s assets and funds.
• Review Cage activities and marketing promotions with Leadership Team, then communicate and implement with frontline team members.

• Leadership abilities demonstrated in supervising department operations.
• Maintain a professional working relationship with all internal and external guests.
• Strong oral and written communication skills.
• Willingness to assume overall responsibility for departmental performance.

• Three to five years of experience in a cashier/banking environment.
• 2‑year degree in a related field or equivalent work experience preferred.
• Two to three years of leadership experience preferred.
• Ability to obtain a valid Racing License.

The physical demands described here provide a representative description of the functions the successful candidate must perform. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the team member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls;

reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The noise level in the work environment is usually moderate to loud. The team member is required to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.