Quality Assurance Manager - VOA Recovery

PROGRAM:
Innovation and Strategy

REPORTS TO:

Senior Director of Quality Assurance INTRODUCTION

Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.

When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission‑driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• Met Life Legal Plans

• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company paid benefits and paid time off effective day one

• Committee
• Justice Committee
• Integrity Committee
• Compassion Committee
• Retention Committee

The Quality Assurance Manager for VOA Recovery is responsible for overseeing quality and compliance across all VOA Recovery programs, including residential programs in Louisville, Southeast Kentucky, and Owensboro. This role ensures adherence to regulatory standards, internal policies, and best practices while driving continuous improvement initiatives. The QA Manager collaborates with program leadership to analyze data, implement corrective actions, and maintain high standards of client care and safety.

Bachelor’s degree in Human Services, Healthcare Administration or related field OR equivalent years of experience. Expertise in compliance monitoring and corrective action planning and policy development. Excellent communication, leadership and project management skills. Quality or compliance‑related certifications preferred.

• Oversee quality assurance activities for all VOA Recovery programs, including nonresidential programs and residential sites in Louisville, Southeast Kentucky, and Owensboro
• Conduct regular internal audits and reports to ensure compliance with state, federal, and agency standards.
• Review incident reports, medication errors, and client documentation for accuracy and completeness.
• Collaborate with program leadership to develop and implement corrective action plans.
• Maintain quality dashboards and prepare reports for leadership review.
• Support staff training on compliance, documentation, and quality standards.
• Participate in strategic quality initiatives and continuous improvement projects.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran any other characteristic protected by law.