Field Service Technician

Overview

Are you a road warrior who loves variety, problem-solving, and traveling while doing meaningful, hands-on electromechanical work? As a Field Service Technician, you will enjoy working with cutting-edge logistics automation, traveling to customer sites across the U.S. (and occasionally beyond), and being supported every step of the way by a company that truly invests in its people. With most weekends at home, strong hourly pay plus overtime, guaranteed billable hours, and a full suite of tools provided, this position offers both stability and adventure.

Add in industry-leading training, clear paths for growth, and a comprehensive benefits package, and it’s easy to see why this is more than just a job—it’s a long-term career opportunity.

Due to growth, Caljan Inc is seeking skilled Field Service Technicians to join their team in Louisville, KY.

If you have 3+ years of electromechanical experience and a related technical degree, or 5+ years of experience without formal education, this is an opportunity you need to explore!

This is a fully remote role that requires, on average, 75% travel. Everything required of technicians while they’re not traveling can be completed at home.

Why seasoned Field Service Technicians are joining the Caljan team:

• Install, integrate, repair and troubleshoot machinery of a complex and involved design requiring a high level of technical skill/knowledge.
• Ensure all established inspection, testing, quality and operating specifications are met.
• Direct and/or supervise customer’s employees or Caljan contractors during machinery installations and integrations or servicing.
• Identify and correct hardware or software discrepancies.
• Maintain a positive customer relationship.
• Identify new product opportunities and make recommendations for product improvements. After review of customer parts’ inventory, advise customer of necessary parts that should be included in customer stock.
• Support Caljan’s Customer Service team by receiving and responding to customers, contractors, Sales and other Caljan personnel’s technical inquiries.
• Function as a technical resource for the Sales Department’s Account Managers and Engineering Design Department (Electrical & Mechanical) to address and resolve inquiries and problems related to installation/integration or repair. Provide technical support for other departments (Operations, Accounting, Sales, etc.).
• Prepare accurate and timely trip reports that summarize work performed, status and condition of installed equipment and identify additional equipment/parts opportunities.
• Comply with all Caljan policies and safety guidelines.
• Work with customers and Customer Service team to resolve warranty, installation, and commissioning issues.
• Maintain up-to-date technical knowledge on all products sold by Caljan and competitive products
• Demonstrate supported products to customer, including training on operation, maintenance, and routine troubleshooting.
• Other duties as assigned

Since 1963, Caljan has specialised in helping parcel carriers, retailers and manufacturers around the world handle loose cargo efficiently. Using highly engineered Logistics Automation technology, we optimise the supply chain. Throughput is increased, cost is reduced and the work environment is safer and more ergonomic. Operating at a global level, with multiple production facilities and an international organisation, our customer approach is individual.

Logistics equipment and solutions are configured and custom-built to match the specific requirements of each application. Our strong economy supports continued growth. Stage gate project management means we can successfully handle orders with larger volumes, an increased customer base and comprehensive, turn-key projects. Working as a team, we deliver on customer expectations. Enquiries are handled efficiently and orders are executed accurately and timely — all to an exceptionally high quality.

We have a long heritage of innovation, driving changes within the global logistics market. Caljan was first to introduce safety features on unloading equipment, protecting your employees, your investment and your cargo. We were also first to introduce alternative Telescopic Conveyor models and the first to develop automated loading and document handling processes. Key technologies are protected by patents. Caljan is part of the Latour Investment company.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.