Mobile Service Technician

Overview

HYTORC is a leading manufacturer of hydraulic and pneumatic torque wrenches with a 50‑year history and a global service network. The Mobile Service Technician role involves driving throughout the assigned territory to service, repair, and calibrate tools, and to provide technical consulting to customers.

• Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair, and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business.
• Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold‑calling to prospective customers and other territory assignments as directed by the Branch Manager.
• Provide required reporting to Branch Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
• Work with Branch Manager and service team members, engineers and customers to meet the growing day‑to‑day repair requirements.
• Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager.
• Provide support as needed to territory managers for growth of sales and service opportunities.
• Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Assist in familiarizing and training customers on tool operation and maintenance.
• Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
• Completes all necessary paperwork for repairs and calibrations.
• Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance.

• High School diploma
• 3+ years of hands‑on mechanical/technical experience
• Self‑motivated and driven to succeed.
• Experience with a proven track record in customer satisfaction.
• Excellent technical, communication, organizational and presentation skills.
• Clean and valid driver’s license.
• A safe, preferably covered, space at or near your home to keep the van overnight.

• Basic Microsoft Outlook, Word, Excel

Be able to lift or move up to 75 pounds.

Louisville, KY.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries:
  Industrial Machinery Manufacturing