Health & Account Manager

Health & Benefits Account Manager – ADP

ADP is hiring a Relationship Manager – Employee Benefits. In this role, you will serve as the single point of contact for a book of business of Group Health Insurance clients. You will own, manage, and service the entire relationship with your clients by serving as a subject matter expert on Employee Benefits, providing proactive, consultative education and support, and ultimately driving exceptional client satisfaction, loyalty, and retention.

The nature of what you do every day will not change – your #1 goal is to manage an assigned book of clients, serving as an insurance/employee benefits expert, providing trusted service and valued insights. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top‑ranked training will help to set you up for success!

• Relationship Management:
  • Serve as the client’s primary contact and internal client advocate.
  • Maintain a comprehensive understanding of each client’s group health portfolio and other ADP services, coordinating communication among business partners.
  • Act as a liaison between clients and ADP, collaborating with Product Management, Implementation, Payroll, Sales and more.
  • Own the client relationship by building trust, rapport, and understanding the insurance needs of your dedicated book of business.
  • Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless client experience.
• Group Benefit Support & Administration:
  • Provide insurance expertise by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides.
  • Assist clients in the design and implementation of their employee benefits programs, including group health, dental, vision, life, disability insurance and other ancillary coverages.
  • Handle all aspects of benefits renewals, negotiating with carriers to secure the best rates and terms.
  • Conduct virtual meetings to review plans and recommend improvements or changes.
  • Resolve benefit service issues such as enrollments, carrier billing, coverage, and claims.
  • Maintain accurate and up‑to‑date records of all client interactions, benefits plans, and compliance documentation.
• Client Retention:
  • Maximize client retention by working with clients, carriers, and external ADP partners to resolve issues that may impact the relationship.
  • Proactively ensure client satisfaction through regular touchpoints, soliciting feedback and offering quoting, upselling, or remarketing as appropriate.
  • Ensure appropriate utilization and execution of tools, communications, processes, retention activities, and metrics.

• At least 2‑3 years of related insurance experience.
• Life & Health Insurance Producer License.
• A college degree is great but not required; skills are more important.

• Previous insurance industry experience with a brokerage or agency environment.
• Experience with Benefits Administration platforms (Ease, Employee Navigator, Flock).
• Experience with insurance quoting platforms (Zywave).
• Relationship/Account management experience.
• Demonstrated proficiency in managing client relationships with multiple products.
• Extensive experience building relationships and understanding a client’s needs.
• Prior experience managing service recovery.
• Expert knowledge of ADP’s infrastructure and traditional/new product/services in business processing and outsourcing.

• Be yourself in a culture that values equity, inclusion, and belonging.
• Join one of our Business Resource Groups for global networking and support.
• Grow your career in an agile, dynamic environment with many opportunities.
• Continuously learn through training, development, and mentorship.
• Enjoy best‑in‑class benefits starting on Day 1 for your health and well‑being.
• Focus on mental health and well‑being – we care for ourselves and each other.
• Support community impact through company‑related volunteering with paid time off.