Enterprise Technology Admin II

Location:

Louisville, Colorado. Hybrid onsite 2-3 days per week

The Enterprise Technology Administrator II (IT Support) is responsible for service desk support to triage and resolve end user IT-related issues, perform hardware/software provisioning, administration, and maintenance. As well as providing IT project implementation to maintain existing, as well as introduce new IT services for the organization.

This is a flexible hybrid position, with expectations of working from the Louisville, CO office a couple of times (2-3 days) a week and the rest from home.

At GHX we believe in fostering a diverse and inclusive workplace where everyone feels valued and supported. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

• Service Desk
  • Fulfill end user requests to triage and resolve IT-related issues – e.g. laptop, VPN, software, security, printer, mobile phone, access requests, etc.
  • Document knowledge base articles and how-to’s for end user self-service support.
  • Work with hardware/software vendors for augmented support as needed.
  • Provide personable, friendly assistance to end users with dedication to quality.
  • Work with other IT teams e.g. Networking, Information Security, etc…
  • Provide service to the enterprise within defined SLA’s.
• IT Project Support
  • Coordinate and support implementation of new IT services, including new equipment, cloud services, and software.
  • Evaluate and recommend technology enhancements on an ongoing basis to support productivity.
• IT Administration
  • Perform asset management, and inventory management responsibilities.
  • Proactive administration and upgrades of IT management solutions.
  • Perform administration of password management tools

• Productivity:
  Microsoft Office 365, Office 2013/2016, Office for Mac 2016
• Enterprise
  
  Collaboration:
  
  Exchange Server 2010/2013, Confluence.
• Operating systems:
  Windows, MacOS, iPhone, Android.
• System imaging and maintenance: JAMF Pro (Mac) and Microsoft Intune, SCCM (Windows).
• JIRA Service Desk and other project/request management solutions.
• Azure Entra
• Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts.

• High school diploma and 4 years’ related full-time work experience.
• Some off-hours and weekend work expected.
• Occasional, scheduled travel to support special company events.
• Problem‑solving skills.
• Ability to communicate technical information to a non‑technical audience, both verbally and in writing.
• Ability to lift and carry 50 pounds.
• Ability to work within defined SLA’s for committed and consistent IT service.
• Familiarity in troubleshooting and resolving hardware/software related issues.
• Microsoft and/or Apple certifications or training preferred.
• Strong soft skills to provide structured but friendly IT support to end users.
• Documentation skills for internal process management and end-user facing communications, how-to articles, etc.
• Understanding of ITIL-based service management principles preferred.
• We are looking for someone who is proficient in the role requirements, but who also brings a unique perspective and diversity of thought to our team. GHX encourages candidates from underrepresented groups to apply and is dedicated to providing equal opportunities for qualified applicants.

Estimated hourly compensation $29.85 - $35.00 per hour

The base hourly range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid time off, and education reimbursement, to name a few.

To view more details of our benefits, visit us here:

Global Healthcare Exchange (GHX) enables better patient care and billions in…