More jobs:
Telecommunications Administrator
Job in
Louisville, Jefferson County, Kentucky, 40201, USA
Listed on 2026-03-01
Listing for:
Galen College of Nursing
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Galen College of Nursing is seeking a seasoned Telecom Administrator with strong hands‑on experience in Genesis call center software and Zoom Phone
.
If you thrive in a fast‑paced environment and enjoy optimizing telephony systems that directly impact student support and operational efficiency, this is an excellent opportunity.
Hybrid schedule (3 days onsite).
Key Responsibilities System Management- Configure, provision, and maintain Zoom Phone and Genesis platforms
- Manage call routing, agent queues, skills‑based routing, and user setups
- Monitor real‑time dashboards and optimize call flows for peak periods
- Ensure 99.9% uptime and seamless integration for call recording and reporting
- Diagnose and resolve issues (latency, jitter, ACD errors, scripting problems)
- Recommend system improvements and bandwidth/queue adjustments
- Manage user lifecycle (onboarding, deprovisioning) and role‑based access
- Maintain security protocols including MFA and audit logs
- Ensure FERPA‑compliant handling of sensitive student data
- Generate usage reports and insights to support operational efficiency
- Partner with Zoom and Genesis vendors for escalations and capacity planning
- Provide training to non‑technical staff on telephony tools and interfaces
- Participate in Telecom/IT projects
- Stay current on industry trends and emerging technologies
- Maintain documentation and adhere to organizational policies
- 5+ years of telecom administration experience
- Hands‑on expertise with Genesis and Zoom telephony
- Strong understanding of VoIP
, SIP
, TCP/IP
, QoS, ACD, scripting, and call center operations - Experience troubleshooting telephony tools on Windows
, macOS
, and iOS - Ability to work independently and collaboratively in a fast‑paced environment
- Bachelor’s degree in IT, Telecommunications, Computer Science, or related field
- Technical training or relevant certifications (Zoom/Genesis Admin, Microsoft 365, VoIP/call center credentials)
- Strong analytical, documentation, and customer‑service skills
- Experience with VLANs, firewalls, bandwidth optimization, and network fundamentals
- Office‑based role with prolonged sitting and standard computer/phone use
- Occasional stressful situations; requires professionalism and flexibility
- May involve interactions with upset or frustrated individuals
- Must remain available for staffing support during emergencies
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