IT Systems Support Technician

On-Board Services is hiring an IT Systems Support Technician

For immediate consideration please send your resume to . Subject Line:
Position Title and State you are located

On-Board Services, Incorporated is an on‑site contract service provider for a local manufacturing entity providing full‑time positions to our employees. We offer benefits as well as 401(k).

Title: IT Systems Support Technician

Position Type: 1 year contract with additional opportunity contingent upon performance and continued business need

Job Location: Louisville, KY

Shift: 1st Shift

Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance

Compensation: $25.73/HR

• Ensure 24x7 uptime for small applications.
• Coordinate the resolution of end‑user problems, providing the appropriate level of support and escalating issues as needed.
• Communicate with stakeholders to set clear expectations for problem resolution.
• Participate in collaborative work and service restoration teams to ensure standards are followed and service is restored quickly and correctly.
• Perform root cause analysis to prevent repeat issues.
• Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
• Assist with the successful transition of new small applications into the organization.
• Be available for on‑call support in this fast‑paced role.

• Facilitate end‑to‑end user support and local escalation for problem resolution.
• Assist global teams with troubleshooting local devices, including PCs, phones, printers, servers, and network devices.
• Support lab and manufacturing applications and computer systems.
• Utilize ticketing management systems to manage incidents, requests, and inquiries.
• Follow IT support operating procedures, global knowledge base, and process workflows.

• Two‑year Information Technology degree from an accredited post‑secondary school or at least two years’ experience supporting 200+ networked devices in a commercial setting.
• Excellent customer service skills.
• Strong communication skills (verbal and written) and the ability to multi‑task.
• Strong technical skills supporting desktops/PCs and other employee peripherals.
• Ability to lift up to 30 pounds.
• Experience with Active Directory.
• Experience with Microsoft Workstation Administration and Support.
• Proven ability to communicate technology topics in business terms effectively.

• Experience with O365 Enterprise environment, including Teams.
• CompTIA A+, CompTIA Network+, or similar certification.
• Experience supporting Chemical Manufacturing businesses.

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including:
Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.