Customer Success Project Manager

Overview

About Vivid Impact

Vivid Impact has been a pioneer in the graphic communications industry for over 50 years, growing from a small commercial printing service into a global leader in marketing technology. Since our founding in 1974, we have combined creativity with precision to deliver innovative print and digital solutions that drive success. With a team of nearly 350 dedicated professionals, we are committed to making a positive, lasting impact on our team, partners, and the communities we serve.

Guided by our mission, we strive to be the trusted marketing technology resource for organizations looking to achieve better results, providing cutting-edge solutions that enhance brand engagement and performance.

The Customer Success Project Manager is responsible for owning and executing all active jobs for assigned Vivid Impact customers, ensuring projects move accurately, efficiently, and on schedule from estimate through billing. This role serves as the primary point of contact for customers, blending project management, account management, and product expertise to deliver a best-in-class customer experience while driving operational excellence and profitable growth.

1st Shift: Monday - Friday, 8:00 AM - 5:00 PM. This is an onsite position with remote permitted on special occasions with pre-approval from leadership.

$50,000 - $55,000 Base Salary + Additional Commission Opportunities.

• Serve as the primary point of contact for assigned customers, managing day-to-day communication and incoming calls.
• Gather customer specifications, create job estimates, send quotes, and provide print-ready proofs for approval.
• Manage all assigned jobs from order entry through production and billing, including digital storefront orders.
• Maintain accurate job schedules, statuses, and documentation within EFI Epace.
• Communicate proactively with customers regarding artwork approvals, production updates, issues, and timelines.
• Coordinate with internal teams to ensure jobs are produced accurately, on time, and to quality standards.
• Submit customer billing information accurately and in a timely manner.
• Track and manage key performance indicators related to job volume, quality, billing, and revenue growth.
• Build and maintain customer job catalogs to improve estimating speed and consistency.
• Identify issues, problem-solve effectively, and follow through to resolution.

• Proven experience in project management, account management, or other high-performance, results-driven environments.
• Experience managing multiple concurrent jobs or projects while meeting tight deadlines in a high-demand environment.
• Strong customer service mindset with professional presence.
• Strong technology aptitude, including workflow systems, automation tools, MS Excel, Smartsheet, or similar platforms.
• Excellent verbal and written communication skills, with the ability to explain both technical and non-technical information.
• Graphic communications or printing industry experience preferred.
• Experience with EFI Epace preferred.
• Bachelor's degree preferred.

Equal Employment Opportunity Vivid Impact provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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