Senior Learning Systems Professional

Overview

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We are looking for a Senior Learning Systems Professional who provides technical expertise, guidance, and support on learning, skilling, and development technologies for IT associates and leaders. This individual will design, develop, and deploy interactive e-learning content for multimedia and mobile environments to support skilling across the IT organization. The Senior Learning Systems Professional involves work assignments with moderately complex to complex issues, where analyzing situations or data requires an in-depth evaluation of variable factors.

This position requires exercising considerable latitude in determining objectives and approaches to assignments.

The Senior Learning Systems Professional facilitates access to expertise, services, and resources related to technology-supported learning. Develops and deploys technology-based training and interactive e-learning courses and skilling modules. Guides facilitators and selects appropriate technologies (e.g., Articulate 360, Vyond, Camtasia, Cornerstone on Demand) to support development and delivery. Updates and manages the LMS. Creates and maintains user interfaces, audio, video, graphics, and animations;

designs the look and feel of courses, learning portals, mobile learning, and print materials with an eye toward clarity. Assembles all elements into a running course, adds interactivity, and ensures the course can interface with a Learning Management System, if required. Collaborates with subject matter experts on appropriate technology-based learning solutions. Provides technical troubleshooting support to learning programs. Develops project documentation, including development standards, templates, and storyboards.

Builds, implements, and maintains productivity and collaboration solutions using SharePoint, Power Apps, Power Automate, and other Microsoft 365 applications. Begins to influence department strategy and exercises considerable latitude in determining objectives and approaches to assignments.

• Create user interfaces, audio, video, graphics, and animations for e-learning courses and skilling modules.

• Assemble and integrate course components, add interactivity, and ensure compatibility with LMS.

• Troubleshoot LMS application issues and perform LMS updates as needed/available for security, functionality, and user experience.

• Provide technical LMS support as needed for the team and, as availability allows, the rest of IT.

• Design, develop, and maintain SharePoint functionality to streamline information sharing and automate workflows.

• Build and implement productivity and collaboration solutions using Power Apps and Power Automate to create user-friendly applications.

• Collaborate with subject matter experts, instructional designers, and IT teams to assess learning needs, ensure alignment between learning solutions and business objectives, and deliver effective solutions.

• Partners with Associate Director to develop, refine, and prioritize the skilling roadmap, aligning future skills training with IT needs.

• Supports the Associate Director in all reporting (e.g., learning effectiveness, KPI tracking, completion rates, type of learning requests).

• Manages learning tool license administration to ensure prudent allocation of these learning licenses across IT.

• Partners with Associate Director to provide consulting on incoming learning requests for IT colleagues that want to build their own training.

• Support IT Learning Week, as needed.

• Answers email from Mailbox.

• 5+ years of experience in learning systems administration, instructional design, or e-learning development.

• 3+ years of experience designing, managing, and/or administrating productivity and collaboration tools such as SharePoint, Power Apps, Power Automate, and other Microsoft 365 applications.

• Proficient in creating and editing multimedia learning assets using industry-standard tools, including Adobe Creative Suite (After Effects, Animate, Audition, Captivate, Express, Illustrator, Photoshop) and eLearning development platforms such as Articulate 360 and Adobe Captivate.

• Str…