Business Field Trainer

Description

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

Full time Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• Tele Doc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

The Business Growth Field Trainer is a hands-on position that promotes the Caption Call phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients. The BGFT manages Provider and Educator accounts and also seeks new opportunities to share Caption Call services directly with eligible customers through events and presentations including but not limited to senior living, the VA and other applicable channels.

They will also install and troubleshoot Caption Call phones as needed, training our customers on how to enrich their lives using the Caption Call phone.

• Create install generation activities in identified channels (HHP, Senior Living, VA canteen and Other)
• Attend and participate in trade shows, events and other corporate events as assigned
• Guide other Caption Call activities and make recommendations for expanding the breadth and reach of the business
• Promote the Caption Call service
• Complete service calls as assigned
• Install and troubleshoot Caption Call phones
• Courteously train customers on how to use the phone and its features
• Accurately maintain customer records in CRM (Dynamics)
• Complete required reports and submit feedback on customer and provider interactions
• Maintain adequate inventory of equipment and marketing supplies in order to service customers and providers
• Other duties as assigned

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements: 50-75%

Minimum of a High School Diploma or GED

1 Year Experience as a Caption Call Trainer

Preferred:
Certified as a Caption Call Trainer II, III or Master Trainer

• Ability to comfortably and clearly present to large and small groups
• Ability to tailor to unique needs of individual customers and healthcare professionals
• Must be able to adapt to various sales situations and environments
• Excellent customer service skills
• Basic computer knowledge and experience
• Commitment to adhere to strict compliance standards
• Ability to meet or exceed expectations and maintain established goals set forth by department management
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Must be reliable, organized and punctual
• Must be able to work independently

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver's license and maintain a good driving record
• Must have a PC (not a Mac) and a high speed internet connection to perform essential job duties
• Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance required
• Ability to work evenings and weekends as needed

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working  The Sorenson Way  with our employee…