Software Implementation Specialist

Job Overview

The Software Implementation Specialist is responsible for testing, commissioning and supporting our software solution. This is done through writing detailed test plans, performing pre-site software integration testing, commissioning and supporting the software solution at customer sites. The ideal candidate enjoys trouble-shooting software and hardware issues, customer interaction and traveling. They can observe an issue, fully document the issue, clearly report the issue to a developer, and communicate the issue to the customer.

This is a full-time entry-level project management role, and we will train new employees on some of the technical side.

• Write test plans and test scripts based on the system specifications
• Perform pre-site software quality assurance testing aligned to software development activities
• Install, start-up and troubleshoot automation software and equipment including: installing servers, setting up work stations, some networking
• Lead the execution of the site software validation test plan
• Diagnose the software database structures for customer implementations and query databases to troubleshoot testing scenarios
• Capture, summarize and communicate test results and progress with team members and our customer
• Onsite project coordination with Project Managers, Sales Consultants and Customers
• Participate in system acceptance testing, provide customer startup support and train end users with application workflows
• Read and interpret application logs, identify system issues, propose solutions
• Utilize remote desktop connection/virtual machines (VM)
• Provide input into installation subcontractor selection. Occasionally for smaller projects the Site Supervisor may hire local personnel and perform the installation in-house

• Up to 75% overnight travel (Travel expenses paid by Bastian Solutions)

• Preferred degrees: CIS, MIS, IT or other technical related major.
• Excellent troubleshooting abilities and analytical skills on both software and hardware.
• Ability to learn technical systems including networks and databases quickly. SQL knowledge is a plus.
• Strong demonstrated sense of customer service.
• Experience with enterprise software systems, IT or process automation a plus.
• Must be eligible to work in the USA long term without sponsorship.

About Bastian Solutions

Bastian Solutions, a Toyota Advanced Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation/Holiday Pay
• Tuition Reimbursement
• Flexible Work Schedules
• Volunteer Work
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events

Bastian Solutions does not work with outside recruiting agencies. No solicitation phone calls please.