Business Systems and Integration Engineer
Listed on 2026-01-23
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IT/Tech
Data Engineer, IT Consultant, Systems Analyst, Data Security
Overview
Job Title: Business Systems and Integration Engineer
Shift: Primarily 1st, schedule may vary according to business needs
Our Mission: To make an impact within communities by providing the knowledge, resources and innovative solutions delivered through an alliance of Information Technology Integrators, Independent Software Vendors, and Cloud Providers with a common vision in resolving critical challenges directly impacting citizens.
The Role: The Business Systems and Integration Engineer is responsible for designing, integrating, and optimizing Strategic Communications core business systems (including CRM, Hub Spot, Smartsheet, SharePoint, Teams, and related platforms) to create a reliable single source of truth and automated workflows across the organization. The role will analyze the current tech stack, rationalize overlapping tools, and implement integrations and automations that improve visibility, reduce manual work, and support data-driven decision making aligned with organizational change management initiatives.
Key Responsibilities- Tech Stack Analysis and Roadmap
- Inventory and document current systems and integrations (Tiger Paw/Rev, Hub Spot, Smartsheet, SharePoint, Teams, , etc.).
- Identify duplication, gaps, and manual "+swivel-chair+" processes across sales, delivery, and operations.
- Develop a phased roadmap for consolidating and integrating tools in line with Strategic s priorities.
- Present findings and recommendations to leadership with cost-benefit analysis and implementation timelines.
- CRM and Data Model Ownership
- Support the decision on CRM migration by mapping data entities, workflows, and reporting needs.
- Define golden data sources (e.g., where account, opportunity, and project records live) and document integration rules and triggers.
- Partner with Finance, Sales, and Operations to ensure data structures align to pipeline, revenue, and delivery reporting.
- Establish data governance standards and document all data mappings for audit and compliance purposes.
- System Integration and Workflow Automation
- Design and implement integrations between Tiger Paw, Hub Spot, Smartsheet/, SharePoint, and Teams using APIs, native connectors, or integration platforms.
- Automate key workflows to reduce manual steps and errors.
- Ensure integrated systems support real-time or near real-time updates for leadership dashboards and change portfolio reporting.
- Test integrations thoroughly and document rollout procedures and troubleshooting guides.
- Collaboration and Work Management Standardization
- Recommend and help implement a standard pattern (e.g., Teams + Smartsheet or Teams + ) for work management and collaboration.
- Plan and support the retirement of redundant tools while coordinating with change leadership on communication, training, and adoption.
- Document standardized configurations and best practices.
- Data Quality, Governance, and Monitoring
- Implement basic data quality checks, integration monitoring, and error handling.
- Document integration architectures, data flows, and standards in a central repository.
- Partner with security/IT on access, permissions, and compliance requirements (ISO 9001, CMMI, CMMC).
- Provide monthly or quarterly reports on integration health, data quality metrics, and automation impact.
- Cross-Functional Partnership
- Work closely with leadership to ensure system changes are scoped, assessed, and rolled out through the change framework.
- Translate business requirements into technical designs and explain constraints and trade-offs in clear, non-technical language.
- Support training and documentation for end users on new integrations and workflows.
- Participate in Change Management Control Board meetings to present integration/automation initiatives and assess impacts.
- Team Leadership and Development
- Establish team processes, documentation standards, and knowledge-sharing practices.
- Provide coaching and mentoring to more junior employees.
- Delegate integration implementation work and manage team capacity and project timelines.
- 8+ years of experience in software/application development, with 3+ years in cloud-native application architecture.
- 5–7 years of experience integrating SaaS business…
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