IT Support Specialist

Role

By emphasizing ONE Park, ONE mission, ONE team, the IT Support Specialist provides support and training to Credit Union personnel in the use of personal computers, online application systems, user‑based equipment, etc.

• Assist in troubleshooting, maintenance, and repair of PCs, printers, terminals, etc., coordinating with technical support and vendors as necessary; coordinate with other IT staff to resolve hardware, software, and network problems.
• Provide on‑going support to all Credit Union staff in the use of end‑user hardware and software products; provide limited assistance to users developing applications with the standard user products; notify users of new useful features available through product updates. Provide emergency IT support for staff including work evenings and weekends, as scheduled.
• Install end‑user hardware and software; ensure that Credit Union employees know how to care for and maintain their hardware and understand procedures for data backup, network access, etc. Add and maintain users to active directory and phone systems, assigning access, ensuring security, and maintaining their configuration within credit union standards.
• Assure administrative control over the end‑user hardware and software assets of the Credit Union, as well as related supplies and accessories, through maintenance of inventories, files, logs, etc. Create and update Group Policy Objects as necessary for management of user and computer accounts.
• Perform file restore operations and maintain assigned work logs. Create documentation for duties and add to the knowledge base of the IT department.
• Perform other duties as assigned.

Experience One year to three years of similar or related experience.

Education (1) A two‑year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job‑specific skills acquired through an apprenticeship program.

Interpersonal Skills Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills

• Knowledge of office equipment, Microsoft Office suite, PC and laptop hardware, Windows and Server operating systems, etc.
• General understanding of network services:
  Active Directory, DNS, DHCP, IP addressing, network security and least privileged security.
• Must be able to work and travel independently and use general office equipment.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee is regularly…