Service Desk Technician

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We are seeking an entry‑level Service Desk Technician to provide front‑line support for incoming customer and field operations inquiries. This role focuses on delivering an excellent customer experience while troubleshooting hardware issues, supporting kiosk‑related service requests, and ensuring accurate documentation. The ideal candidate is a strong communicator, calm under pressure, and eager to learn in a fast‑paced environment.

• Handle incoming calls and support requests with professionalism, accuracy, and efficiency.
• Troubleshoot hardware issues and provide first‑level service desk support.
• Serve as a backup operator to help maintain system integrity and operational continuity.
• Monitor system alerts, error logs, and communication networks; elevate issues according to established procedures.
• Enter and validate data within scheduling systems to ensure accuracy.
• Complete daily checklist tasks with consistency and attention to detail.
• Participate as a team member on assigned projects.
• Perform User Acceptance Testing for new software releases.
• Complete system configuration requests accurately and on time.
• Identify processing errors, perform preliminary troubleshooting, and elevate when needed.
• Support additional duties as assigned.
• Work during designated blackout periods aligned with high‑traffic operational days.

• Strong troubleshooting ability with a calm, solutions‑focused mindset.
• Excellent verbal and written communication skills.
• Ability to multitask while maintaining accuracy and professionalism.
• Technical aptitude, including interest in hardware, basic computer knowledge, or hands‑on experience.

• Customer service or service desk experience.
• Ability to learn new systems, tools, and processes quickly.
• Strong attention to detail and ability to follow established procedures.
• Willingness to take on new tasks and adapt to changing needs.

• Associate’s or Bachelor’s degree (preferred but not required).
• Experience in help desk, technical support, or troubleshooting roles.

• On‑site role within a close‑knit, collaborative team.
• Standard business hours with occasional required coverage during peak operational periods.
• Long‑term growth potential within a rapidly expanding organization.

This is a Contract position based out of Louisville, KY.

The pay range for this position is $18.75 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.