Stars Analytics Director - CAHPS & HOS

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The Stars Analytics Director uses mathematics, statistics, modeling, business analysis, and technology to transform high volumes of complex data into advanced analytic solutions. The Stars Analytics Director requires an in-depth understanding of how organization capabilities interrelate across the function or segment.

The Stars Analytics Director for CAHPS & HOS will lead Humana’s newly established, high‑performing analytics team dedicated to survey‑based Star measures. This leader is accountable for the full analytics lifecycle for CAHPS and HOS — including measure forecasting, member‑and plan‑level insights, predictive modeling, and guiding tool development — and will serve as both the primary analytics counterpart to the Stars CAHPS/HOS business owners and a thought partner shaping strategy, innovation, and long‑term capability development.

This role requires a unique blend of deep analytics expertise, consulting acumen, executive presence, and strong cross‑functional leadership. The Director will be a critical member of the expanding Stars Analytics leadership team, helping Humana strengthen performance, elevate decision‑making, and transform our enterprise approach to survey‑based quality.

• Lead the end‑to‑end analytics for CAHPS and HOS, ensuring clarity, rigor, and timeliness across all deliverables.
• Oversee core capabilities including:
  • Survey measure forecasting and performance modeling
  • Member‑level and plan‑level insights
  • Response likelihood models and risk profiling
  • Promoter/detractor segmentation and experience drivers
  • NLP‑based insights from CAHPS Gaps, Pulse, and other feedback sources
  • Exploratory tools enabling business and clinical partners to identify improvement opportunities
• Connect analytics insights to operational strategy with clarity, accuracy, and executive‑ready storytelling.

• Serve as the primary analytics partner to Stars CAHPS/HOS leadership, aligning on objectives, informed risks, and strategic opportunities.
• Act as a thought leader to shape strategy, identify innovation opportunities, and translate evolving business or regulatory needs into actionable analytics roadmaps.
• Strengthen cross‑functional collaboration across Stars, Stars‑adjacent teams, product, clinical and operational partners, and enterprise analytics groups.
• Provide analytics oversight related to CAHPS/HOS vendor partners ensuring methodological rigor, data integrity, and performance accountability.
• Contribute to modernization and long‑term capability planning (e.g., new modeling approaches, new data sources, platform/tool enhancements).

• Prepare and deliver materials for the highest levels of company leadership.
• Ensure alignment of message, timing, confidence, and risk framing.
• Synthesize complex analytics into clear narratives that support informed decision‑making in high‑stakes settings.
• Elevate the right insights with intent — anticipating questions, surfacing risks early, and ensuring the organization is prepared for critical discussions.

• Lead a high‑performing analytics team, currently planned at 4–6 FTEs, fostering a culture of excellence, collaboration, transparency, and continuous improvement.
• Coach and develop emerging analytics talent, building deep CAHPS and HOS expertise and strengthening enterprise bench strength.
• Promote ways of working centered on alignment, anticipating partner needs, and stewarding shared ownership of the narrative.

• Bachelor’s degree in a relevant field (e.g., Data Science, Public Health, Health Policy, Business, Analytics, Statistics).
• 7+ years of experience in healthcare analytics, quality measurement, or Medicare Advantage Stars.
• 5+ years of demonstrated leadership of high‑performing, multidisciplinary analytics teams.
• Proven experience leading complex analytics portfolios and driving long‑term strategy in a matrixed, consensus‑driven environment.
• Experience preparing and presenting analytics…