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IT Support Technical Support HelpDesk/Support IT Business Analyst

Service Desk Analyst: ITIL, ServiceNow & Cloud Access

Job in Louisville, Jefferson County, Kentucky, 40201, USA
Listing for: Cognizant
Full Time position
Listed on 2026-01-13
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 41600 USD Yearly USD 41600.00 YEAR
Job Description & How to Apply Below
A leading IT services provider is hiring a Service Desk Support Analyst in Louisville, KY. This entry-level role involves providing first-level technical support, utilizing ITIL best practices, and managing ticket resolution through Service Now. Ideal candidates should have a Bachelor's degree in IT or related fields and possess strong troubleshooting and communication skills. The role includes supporting various technologies, as well as engaging in continuous learning and team collaboration.

Competitive annual salary of $41,600 plus benefits.
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