Network Operations Center Technician

Louisville, KY (Onsite Data Center)
• 12-month contract (opportunity for extension)

Network Operations Center Technician role supporting Fortune 100 healthcare monitoring teams. Provide Level 1 to Level 1.5 monitoring, incident detection, analysis, and escalation for enterprise networks, applications, and systems in both remote and on-premises data center environments.

• Provide “Eyes on Glass” monitoring and first-response support for enterprise applications, networks, and systems.
• Use monitoring platforms (e.g., Dynatrace, Solar Winds, Splunk, Thousand Eyes, Service Now) to detect and respond to events and anomalies.
• Triage incidents per SOPs, working toward resolution or escalation with clear documentation.
• Initiate and manage incident response processes, including hosting technical bridges and engaging appropriate support teams via Pager Duty.
• Monitor MS Teams channels to stay informed and report on real-time issues.
• Perform basic infrastructure tasks (IIS resets, application pool recycles, load balancing updates, log analysis, server reboots, etc.).
• Deliver hands-on operational support across Windows and Linux environments (software installations, Net Scaler changes, event log/data capture).
• Collaborate with Site Reliability Engineering (SRE) and development teams to support application performance and availability.
• Document incidents, actions taken, and resolutions in Service Now to ensure knowledge transfer and process transparency.
• Contribute to continuous improvement of monitoring capabilities and incident response procedures.

• 1 year of experience in a NOC, data center, or IT operations monitoring environment.
• Familiarity with monitoring and alerting tools such as Dynatrace, Solar Winds, Splunk, and Thousand Eyes.
• Working knowledge of Windows and Linux server environments.
• Basic troubleshooting experience with web infrastructure components (IIS, load balancers, app pools).
• Experience with ITSM tools like Service Now and incident management tools like Pager Duty.
• Strong communication and organizational skills, with the ability to manage issues in a high-pressure environment.
• Willingness to work in a 24/7 operational support environment, including weekends and holidays as part of a rotating shift schedule.

• Exposure to Dev Ops or Site Reliability Engineering (SRE) practices.
• Familiarity with network fundamentals and troubleshooting tools.
• ITIL Foundation certification or similar is a plus.

• Night shift:
  Week 1 — Monday, Tuesday, Friday, Saturday, 6pm–6am. Weekly schedule rotates between these two patterns.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting