Payment Operations Technical Support Specialist

ABOUT THIS POSITION

ABOUT THIS POSITION

The role of the Print and Financial Services Specialist is to complete client support requests by researching payment reconciliation, transaction, and reporting issues, investigating missing payments, conducting card scanner troubleshooting, and completing other support requests related to Waystar’s Patient Payments solution. This role will also cross-train on supporting the Print Services product by working with customers, vendors, other Waystar departments, and our printing partner.

• Ability to comprehend Data Dictionaries, file structures and file formats
• Complete understanding of the Waystar solutions and how the solutions can be applied to the clients business practices
• Direct and manage multiple client projects and facilitate to a timely resolution of project
• When serving as a project resource, the Specialist is responsible to serve as a liaison between the vendor and Primary Project Manager
• Proactively manage changes in project scope and devise contingency plans for these changes
• Identify and timely resolution of service disruption to the satisfaction of all parties involved
• Appropriately escalate incidents that compromise project deliverable to the appropriate personnel
• Timely execution of task and project deliverables
• With projects where the Specialist is the primary point of contact with the client (serving the role of Project Manager)
• Define project scope, goals and deliverables that support operational business goals
• Effectively communicate project expectations with client, project team members and all involved parties
• Set and continually manage project expectations with client and project team members
• Plan and schedule project timelines and milestones using operational appropriate tools
• Meet project financial objectives to comply with estimated project revenue
• Demonstrate effective written and verbal communication skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Vendor relations skills would be a strongly preferred
• Consistently reliable and account for one's actions
• Client and colleague relationship management skills
• Verification (quality control) of new merchant accounts
• Work to achieve and maintain positive working relationships and fluid communication among team members and with other departments
• Remain flexible and willing to assist the customer, by working with our vendors and partners to accommodate changes or special requests whenever possible
• Perform other tasks and special projects as assigned by the Financial Services Implementation Manager
• Perform other duties and/or projects as assigned by management within the area of responsibility and control
• Travel may be required

• Bachelor's degree is required
• Medical Practice experience
• Experience with the implementation of a system software
• Demonstrated experience in project management
• Ability to multi-task and prioritize effectively
• Serve as a liaison between client and internal project team
• Ability to adapt to various levels and possess influencing skills at all levels
• Must be a quick learner and self-motivated
• Demonstrated problem solving skills, be process driven, but must be able to work in a team environment
• Proficient in Microsoft Office application suite and basic computer functionality

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty;

kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful,optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings…