ServiceNow -Enterprise Service Management; ESM Senior Consultant - Tech Consulting

Service Now - Enterprise Service Management (ESM) Senior Consultant - Tech Consulting

Location:

Anywhere in Country

Posted 6 days ago. Be among the first 25 applicants.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll showcase your ability to motivate and develop your team while establishing and maintaining new client relationships. You will have an opportunity to grow your consulting and team leadership skills, build relationships, and gain experiences that will define your career.

• Engage with clients and internal teams to ensure successful project delivery, facing analytical challenges and learning opportunities.
• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify that they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.

• Act as a workstream lead across all aspects of Service Now ESM/GBS engagements and solution delivery.
• Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore teams.
• Provide guidance on Service Now ESM/GBS process implementations.
• Analyze a company’s ESM/GBS people, process, and technology capabilities, providing recommendations and contributing to strategic roadmaps.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience in waterfall and agile delivery models.
• Create high quality deliverables and project artifacts.

• Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 2–4 years relevant Service Now project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one of the following Service Now certifications:
  • Service Now Certified Implementation Specialist – HR Service Delivery
  • Service Now Certified Implementation Specialist – Customer Service Management
  • Service Now Certified Implementation Specialist – Field Service Management
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• Driver’s license valid in the U.S.
• Ability to travel to meet client needs.

• Performance analytics and reporting experience (certifications are a plus).
• Experience in Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery (certifications are a plus).
• Experience with Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers demonstrate strong analytical skills, effective communication, and a passion for technology and its impact on business.

At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We empower you in a flexible environment and fuel your extraordinary talents in a diverse and inclusive culture.

• Co…