People and Culture Employee Relations Partner

Overview

At APM, we live our values of iCARE - Integrity, Customer focus, Accountability, Respect, and Excellence - in everything we do. We are a purpose-driven organization where procurement decisions directly impact the people and communities we serve. In the US, our services span rehabilitation, employment, allied health, and community support. What we procure—from clinical supplies and assistive technologies to professional services and digital platforms—enables our teams to deliver life-changing outcomes every day.

Joining APM means being part of a global team that values impact and inclusion. You ll work in an environment where your expertise will help strengthen a procurement function that is commercially strong and socially meaningful.

Responsible for managing and resolving complex employee relations matters, leading impartial investigations, ADA accommodations, and preparing timely, well-supported responses to EEOC and similar agency charges. This role oversees end-to-end case management and partners with stakeholders to drive fair outcomes. Assists in developing training materials and delivering training to strengthen organizational compliance and manager capability. The position requires sound risk assessment, critical thinking, exceptional judgment, confidentiality, data-tracking and analysis, strong writing skills, and a structured approach to managing cases and projects, including navigating union environments and collective bargaining agreements.

• Partner with ER & Compliance Manager to review and draft comprehensive EEOC charge statement responses and position statements, including fact development, document compilation, legal risk identification, and collaboration with counsel.
• Coordinate information requests (e.g., RFIs) and ensure timely, accurate submissions to federal/state/local agencies.
• Maintain compliant documentation and respond to subpoenas with appropriate scope and confidentiality safeguards.

• Experience with ADA Accommodation requests, ensuring timely interactive processes, documentation, and compliance with federal, state, and organizational requirements.
• Keep abreast of ADA changes that would impact the organization.

• Oversee Investigation Case Management System from intake to case closure, including assignment of cases, follow-up. Utilize case management systems to maintain high-quality records, ensuring audit-ready files and data integrity.
• Conduct impartial workplace investigations (harassment, discrimination, retaliation, misconduct, policy violations, and other unethical conduct), including intake, scoping, evidence collection, interviews, and balanced findings.

• Monitor case metrics (cycle time, outcomes, themes) and escalate risks or emerging patterns.

• Plan and manage ER/EEO/ADA projects (process improvements, policy rollouts, training programs) with defined scope, timelines, dependencies, and stakeholder communications.
• Drive cross-functional initiatives to improve corrective action processes, ADA Accommodation awareness and procedures, dispute resolution practices, and investigation quality.

• Design and deliver training for managers and HR/P&C on ER fundamentals (investigation techniques, documentation, corrective action, ADA Accommodations, etc.).
• Develop toolkits, job aids, and guidance that promote consistency, fairness, and legal compliance.

• Analyze trends, root causes, and outcomes; produce dashboards and executive summaries with insights and recommendations.
• Identify policy gaps, propose updates, and support change management to embed improvements.

• Bachelor s degree in Human Resources, Industrial/Organizational Psychology, Business, or related field.
• 5+ years combined experience in Employee Relations, EEO/Compliance, and Workplace investigations, including experience drafting agency responses (EEOC, state civil rights commissions).
• Demonstrated expertise conducting impartial investigations and preparing defensible written findings.
• Proficiency…