Senior HR Shared Services Specialist

Overview

Work Arrangement: Hybrid (3 days in-office / 2 days remote)

Relocation Assistance: Offered

Benefits: Begin first day of employment

Our client is seeking an experienced Senior HR Shared Services Specialist for their corporate office who will play a critical role in delivering high-quality, efficient HR support within a very high-volume shared services environment. This role serves as a lead resource across multiple HR functional areas working closely with other Shared Services team members to ensure consistent, accurate, and timely service delivery.

The ideal candidate is a confident, collaborative communicator with strong systems expertise, exceptional time management skills, and the ability to shift priorities quickly in a fast-paced setting.

• Provide Tier II end-to-end HR Shared Services support in a high-volume environment
• Serve as a key point of contact for escalated employee and manager inquiries related to:
  • Payroll
  • Leave management
• Utilize Service Now to manage cases, workflows, documentation, and service delivery
• Act as an administrator for internal internet/intranet HR Shared Services documents, ensuring accuracy and compliance
• Maintain and update HR knowledge base content and standard operating procedures
• Collaborate closely with other Shared Services team members to ensure consistency and quality of service
• Apply strong systems knowledge to troubleshoot issues, improve processes, and enhance efficiency
• Demonstrate flexibility by managing multiple priorities and adjusting quickly to changing business needs
• Uphold confidentiality and ensure compliance with company policies and applicable regulations

• Must have a minimum of 3 years of experience in a high-volume Human Resources Shared Services role
• Service Now experience required
  ; other SS platforms will not be considered
• Strong understanding of core HR functions including benefits, payroll, recruiting, and leave management
• Proven experience working with HR systems and technology platforms
• Confident, professional, and collaborative communication style
• Excellent time management skills with the ability to manage competing priorities
• Experience working as part of a shared services team
• Strong attention to detail and commitment to service excellence
• Ability to remain calm and solution-focused in a fast-paced environment

• Benefits starting on your first day of employment
• Hybrid work model supporting flexibility and collaboration
• Opportunity to work in a dynamic, team-oriented shared services environment