Night Auditor

Overview

The Night Auditor is responsible for compiling, balancing and organizing all of the data and paperwork for the day. Also you will be assisting guests with check-in and check-out, answering and processing all phone calls received, plus handling all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, hours of operation; room rates, special packages and promotions; daily house count and expected arrivals/departures; and scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins and verify registration card information with the guest.
• Obtain back-up information for guest credit or payment method and input into the system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked-in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments or personnel (e.g., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs and process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel preferred.
• Basic computer skills required.
• Must be able to work weekends.