Guest Service Agent

Join Our Team

Spring Hill Suites Louisville Airport is perfectly situated next to the Kentucky Fair & Exposition Center, Kentucky Kingdom, and the Louisville Muhammad Ali International Airport, offering an energetic environment for both guests and team members.

We value growth, teamwork, and individual contributions. Come be part of our vibrant atmosphere!

As a Guest Service Agent, Front Desk Clerk, or Front Office Agent at Residence Inn Cincinnati Airport Erlanger Kentucky, you will be at the forefront of delivering exceptional service, ensuring guests have a seamless experience from check‑in to check‑out.

Working in our team offers a rewarding opportunity to work with a diverse range of travelers, build strong communication and problem‑solving skills, and grow professionally.

• Exclusive Discounts:
  Hotel, food, and beverage savings for personal travel
• Professional Growth:
  Online training courses and Commonwealth University
• Additional Support:
  Employee Assistance Program, jury duty leave, bereavement leave, and more

• Guest Check‑In and Check‑Out:
  Assisting guests with the check‑in and check‑out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management:
  Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service:
  Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing:
  Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub:
  Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information:
  Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem‑Solving:
  Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records:
  Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services:
  Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security:
  Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

• Previous experience in customer‑facing roles, such as hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with computers and software systems, especially reservation or property management systems (PMS).
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent

Applicants should have the flexibility to work weekends & holidays.

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI.

We believe in fostering a world‑class culture where great people deliver extraordinary results.

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

• Entry level

• Full‑time

• Other

• Hospitality

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