Front Office Supervisor

Front Office Supervisor at Peachtree Group Hospitality Management

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations, producing excellent guest satisfaction. Responds in a professional and courteous manner, providing accurate and timely information and services. Supervise daily shift processes ensuring all team members adhere to standard operating procedures.

Key Responsibilities:

• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Utilize Service Recovery Log and other necessary communication logs from shift to shift. Respond to guest comments and issues in a timely manner.
• Other duties as assigned, and as staffing needs arise throughout the hotel.
• Knowledgeable of market sales, ordering supplies, and inventory control.

Must have flexibility to work nights and weekends.

Benefits:

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Mid‑Senior level

Full‑time

Other

Hospitality

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