Medical Assistant, Pain Management Clinic Southend

Job Description Summary

Medical Assistant, Certified (clinic based) assists the medical team in providing quality care to all patients. Medical assisting duties include patient triage, vital signs, patient history, EKG, injections, and using the electronic health record.

5129 Dixie Hwy, Louisville, KY 40216

• Obtains medical history, triage patients, record vitals
• Reconciles medication list in EHR
• Responds timely and appropriately to tasks
• Reports any abnormal results to physician immediately (i.e. labs, etc.)
• Ensures all appropriate patient information is scanned into EHR
• Assists physician in exam room as needed (i.e. suture/staple removal, dressing changes, minor surgical procedures)
• Contacts medical facilities or department to schedule surgery/test or hospital admissions
• Codes all diagnosis and procedures appropriately to obtain insurance authorizations/appeals
• Explains surgical procedures/processes to patients and families
• Maintains physician’s surgery schedules
• Answers multi-line phone system, triage calls, and direct messages to appropriate personnel and locations
• Schedules new and established patient appointments; registers patients by obtaining paperwork, insurance cards, and copayments

• Maintains clean exam rooms
• Completes KASPER query for appropriate medications
• Completes school/work statements, FMLA paperwork, and other patient forms
• Checks patients out and schedules any necessary follow‑up appointments
• Orders office supplies, maintains waiting area, and makes new patient packets
• General office maintenance and housekeeping
• Completes reporting and tracking as requested
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

• The employee is required to obtain a medical assisting certification (CMA, CCMA, or RMA) from a nationally recognized organization within 90 days of hire if not certified at time of hire. Continued maintenance of this certification is required for this position.
• In lieu of the work experience requirement, documented evidence of an externship completed in a medical office will be accepted.