Patient Access Liaison

Overview

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Ascendis Pharma is a global biopharmaceutical company advancing programs in Endocrinology, Rare Disease, and Oncology. We collaborate with partners on Trans Con-based products to address unmet medical needs. Our headquarters are in Hellerup, Denmark, with facilities in Heidelberg, Germany, and additional offices across Europe and the United States.

The Patient Access Liaison (PAL) is a field-based role dedicated to providing reimbursement support and clinical education to patients and caregivers. The PAL guides patients and their care teams through the insurance, coverage, and reimbursement process, and provides disease state and medication administration education. This highly visible position collaborates with internal stakeholders to ensure timely access to therapies and reinforces correct product use.

• Serve as the primary point of contact for patients and caregivers for supplemental education and questions related to therapy access and administration.
• Develop and maintain relationships with patients and caregivers via in-person and virtual interactions.
• Assess individual patient needs to develop an appropriate action plan that empowers patient and caregiver advocacy using approved resources.
• Educate patients on insurance coverage and the process for obtaining therapy; conduct medication administration training as required once coverage is established.
• Provide information on affordability resources as needed.
• Manage long-term relationships with patients and their care teams by developing a communication plan tailored to their needs.
• Collaborate with cross-functional internal teams as needed.
• Partner with Patient Advocacy and attend patient education symposia as needed.
• Partner with Patient Safety and Pharmacovigilance and Compliance teams to report adverse events and product complaints.
• Ensure compliance with all relevant regulations and standards.
• This position may require up to 50% travel, including overnight and weekend travel for advocacy and congress participation.

• Bachelor’s degree AND at least 5 years of experience in a direct patient support role, with the ability to explain access and reimbursement concepts at the consumer level.
• Clinical/Allied Health degree/licensure preferred, with at least 5 years of clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related fields, and 2 years of industry experience.
• Bilingual preferred.
• Experience in product launches for orphan or rare diseases with the ability to learn detailed product and disease information.
• Experience in patient education and understanding of reimbursement obstacles.
• Familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines.
• Ability to work effectively and autonomously in a team environment and communicate with cross-functional partners.
• Ability to respond quickly and adapt to evolving patient and care team needs.
• Professional, proactive demeanor with excellent interpersonal, written, and verbal communication skills.
• Adherence to all company compliance programs and policies.

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-provided Life and AD&D insurance
• Company-provided short and long-term disability benefits
• Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee Discounts
• Professional Development
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Various incentive compensation plans
• Additional benefits related to mental health resources

A Note To Recruiters: We do not allow external search party solicitation. Presentation of candidates without written permission from Ascendis Pharma HR is not allowed.