Patient Access Advocate, PRN - Glenmary

Overview

About Intuitive Health
. Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, partnering with leading health systems nationwide to build and operate retail healthcare facilities that integrate urgent care and emergency services under one roof. This model enhances patient experience, reduces unnecessary emergency care costs, and helps health systems expand their market presence. Intuitive Health serves more than 1 million patients annually.

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Position: Patient Access Advocate, PRN Days

Hours: 7am – 7pm

Patient Access Associates are responsible for facilitating a welcoming environment, timely and accurate patient registrations for both ER and Urgent Care patients, and the collection of copays and payments for services provided. General office duties include answering phones and record keeping while providing exemplary customer service and support for clinical staff. Patient Access Associates communicate directly with patients and families, physicians, and nurses.

This position requires professional appearance, behavior, and good communication skills.

• Welcomes and greets all patients in person or over the phone.
• Answers the phone with a polite, consistent manner using proper telephone etiquette.
• Maintains patient waiting areas, office files, and front-desk areas in a clean and organized state.
• Registers patients and updates existing demographic information with high accuracy.
• Facilitates patient flow by notifying the clinical staff of arrivals, monitoring delays, and communicating with patients and clinical staff.
• Responds to inquiries from patients, prospective patients, and visitors in a courteous manner.
• Keeps office supplies stocked and notifies the manager of inventory needs.
• Protects patient confidentiality by securing PHI and logging off the computer when unattended; do not share passwords or personal information with coworkers. Maintains professionalism and teamwork.
• Maintains communication with patients, families, providers, nurses, and support staff.
• Informs patients of existing balances and prepares them for any payment due at the time of service as per company guidelines.
• Collects copays and payments as required by company guidelines.
• Attends departmental staff meetings as scheduled.
• Refers patient complaints to appropriate personnel as needed.
• Maintains knowledge/skills and attends appropriate training.
• Performs other duties as assigned.

• Minimum of a High School Diploma or GED equivalent.
• Ability to manage difficult patient situations and respond promptly to patient needs.
• Customer/client focus, flexibility, self-motivation.
• Proficiency with general office equipment, Microsoft Office products, telephone etiquette, organization, and time management.
• Completes administrative tasks correctly and on time.
• Supports the organization’s goals and values.

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.