Pharmacy Customer Care Technician 2nd Shift

Pharmacy Customer Care Technician – 2nd Shift

Base pay range: $17.00/hr – $17.00/hr.

Headquartered in Louisville, Kentucky, Synchrony Pharmacy has served long‑term care and institutional healthcare facilities since 1994. The company partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of residents through specialized clinical and operational support services.

Synchrony Pharmacy is an ancillary division of Trilogy Health Services, a company known for employee benefits, professional development, personal wellness and recognition.

• Competitive salaries and weekly pay
• Wage increases every quarter
• Student loan repayment, scholarships and tuition reimbursement
• Health, dental, vision and life insurance starting the month after your start date
• 401(k) match
• Bonuses for attendance, referrals and gas
• Quarterly employee recognition
• And so much more!

Synchrony Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Acts as a liaison between all customers and the pharmacy. Assists with complaints, orders, errors, account questions, billing and other queries.

• Provides customer service and issue resolution
• Partners with Pharmacy to obtain necessary prescriptions for controlled drugs
• Resolves rejections, denials and PAs associated with all adjudicated Medicaid, Medicare D or private insurance claims
• Connects with prospective patients for onboarding and assists with patient follow‑up and inquiries as directed by the pharmacist in charge
• Serves as the communication liaison regarding medication or resident coverage issues with executive directors, pharmacist in charge, responsible parties, physicians, PDP’s/insurance plans
• Provides training to other staff necessary to successful performance, company standards and expectations and cross‑functional awareness and proficiencies
• Maintains confidentiality of all patient and/or employee information to assure rights are protected
• Assists with special projects as needed

• High school diploma or equivalent. Associate’s degree preferred.

• Kentucky Pharmacy Technician Registration or eligible.

• One year pharmacy customer service experience. Healthcare, senior living industry, pharmacy or long‑term care environment preferred.
• Minimum one year multi‑facility experience preferred.
• Exemplary computer skills, including knowledge of the Microsoft Office Suite.

Entry level

Full‑time

Health Care Provider

Pharmaceutical Manufacturing

Louisville, Kentucky