Patient Access Advocate, Mid Shift, Blankenbaker

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, building retail healthcare facilities that integrate urgent care and emergency services. The company serves more than 1 million patients annually. For more information, visit

Patient Access Advocate – Full-time Mid Shift – Blankenbaker

9am – 9pm

The front desk staff is responsible for greeting patients with a smile, answering the phone, entering information into the database, and performing general clerical duties. You must consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Multitasking is a must.

• Greeting patients in a friendly, courteous, and professional manner in both in-person and over the phone.
• Check patients in and out.
• Verifying benefits and collecting copayments, coinsurance, and deductibles.
• Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
• Creating and maintaining patient files.
• Screen phone calls and direct them to the appropriate individual. Take and direct messages as necessary.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Confirm all paperwork is filled out correctly.
• Make sure the front desk, waiting room area, and children’s play area are always clean and presentable.
• Assure a clean work environment. Duties may include emptying trash, vacuuming, mopping floors, and cleaning counters.
• Encourage a work environment that is friendly and respectful.
• Provide patients and their families with a customer-focused, friendly, reassuring open environment that encourages patients to return to Intuitive Health.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

• Flexibility.
• Communication proficiency.
• Collaboration skills.
• Patient/client focus.
• Technical capacity.
• High school diploma or GED.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Minimum of 1 year of experience in a medical office setting is a plus.
• Familiar with health insurance and insurance verification.
• Knowledge and skills regarding all general office equipment, including telephones, credit card machines, and fax.
• Computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and prioritize multiple demands effectively.
• Exceptional communication skills and customer service is required.
• Solid work history.
• Physical demands: standing, walking, use of hands, reaching, sitting, talking, listening. May require lifting up to 10 pounds. No special vision requirements.
• Healthcare setting exposure to contagious illnesses or diseases. Use of standard office equipment and moderate noise exposure.
• Shift schedule may rotate, standby, AA, on-call.

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.