Front Desk Coordinator; Physical Therapy

Front Desk Coordinator (Physical Therapy)

2 days ago Be among the first 25 applicants

Come join a team where People make the difference! We rely heavily on people with the right aptitude, attitude and entrepreneurial spirit to drive our success. Ellis & Badenhausen Orthopaedics, PSC is dedicated to providing the Louisville community with the highest quality of orthopedic service. We will ensure that patient care remains the focus of our medical practice by maintaining an experienced staff and by keeping on the forefront of medical technology and research.

Position Title: Front Desk Coordinator (Physical Therapy)

Reports to: Physical Therapy Director

This Position Features: Generous pay and benefits including a 401k and profit‑sharing plan!

Specific PTFD

Job Duties:

• Greets individuals entering the physical therapy clinic. Provides directions, answers questions, and meets a variety of customer service needs.
• Answers a high volume of calls and maintains a rapid response rate according to clinic standards. Documents information on calls received where required.
• Maintains detailed and accurate records regarding patient information, conversations and interactions.
• Accurately schedules patients for PT over the phone and as patients walk in from doctor’s office.
• Completes appropriate paperwork and gathers insurance information to properly verify benefits for physical therapy.
• Obtains proper PT orders and medical records to initiate PT.
• Inputs patient and insurance data into the computer as needed.
• Utilizes statistical tools and reports using spreadsheets, Track Via, etc.
• Manages, organizes and updates relevant data using database applications.
• Communicates and provides information to other EBEPSC departments as required for proper management of the patient plan of care and per billing guidelines.
• Properly files charts when the clinician is finished with treatment.
• Manages point‑of‑service payment collections (co‑pays, co‑insurances, payments on deductibles, and self‑pays).
• Operates copy/fax machine properly.
• Uses Intergy scheduling software/EMR; schedules appointments.
• Scans patient information in Intergy; scans discharged patient charts.
• Prints fee tickets for the next day.
• Pulls charts, checks insurance authorizations, and gets them ready for the next business day.
• Creates new charts for new PT referrals, checks benefits and obtains authorizations for PT appointments; checks DME benefits.
• Balances and closes a money collection journal at the end of each business day.
• Utilizes email and Google chat for interoffice communication.
• Exhibits cooperative work attitude toward co‑employees, management, patients, visitors, vendors, and physicians.
• Promotes favorable facility image with physicians, patients, insurance companies, and the general public.
• Makes decisions and solves problems.

We are an equal opportunity employer

Ellis & Badenhausen Orthopaedics, PSC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. Applicants must be eligible to work in the USA.

Seniority level: Entry level

Employment type: Full‑time

Job function: Administrative

Industries: Medical Practices