Patient Engagement Pharmacy Technician

Overview

The Patient Engagement Pharmacy Technician is responsible for prescription order entry, insurance processing, and patient outreach to coordinate prescription fulfillment and delivery. The Patient Engagement Pharmacy Technician works in a large volume centralized specialty and mail order pharmacy call center setting under pharmacist supervision. This position plays a key role in pharmacy operations providing excellent service through high quality performance and care.

The Patient Engagement Pharmacy Technician functions in a multi-skilled environment which requires the application of teamwork, leadership and flexibility. This position will require collaboration with the central pharmacy dispensing team to coordinate services and will have a high degree of interaction with patients and caregivers. The Patient engagement Pharmacy Technician is required to perform all tasks in a safe manner consistent with Baptist Health System policies, federal and state pharmacy regulations, and applicable accrediting body standards.

Baptist Health is looking for a Pharmacy Technician - Patient Engagement - Call Center to join our team at our new Central Pharmacy in LaGrange, KY.

• Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards.
• Upholds standards of pharmacy services with the overall vision for the organization.
• Engages in personal development to stay updated with pharmacy trends related to role and practice setting.
• Communicates and represents pharmacy effectively throughout all levels of the organization.
• Performs all tasks associated with prescription order entry and adjudication for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies.
• Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving issues with claims in priority order.
• Resolves insurance problems and communicates anticipated prescription delays to patients in a timely manner.
• Uses available software tools to synchronize patient medication refills.
• Serves as the primary point of contact with patients related to their medication fulfillment needs and escalates clinical questions to the pharmacist.
• Provides excellent care showing empathy and compassion to patients and caregivers.
• Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment.
• Assists with maintaining the call center department by keeping it clean and in order and ensures all assigned tasks are completed at the end of the shift.
• Escalates problems to a pharmacist or manager if unable to resolve independently.
• Assists in training new staff and contributes to team meetings.

• High School Diploma or equivalent required.
• If not already registered, Pharmacy Technician registration must be completed with KY Board of Pharmacy by date of hire (no testing is required; only a completed application and fee).

• Previous retail, mail order, central/call center pharmacy work experience preferred.

Baptist Health is an Equal Employment Opportunity employer.