Patient Access Representative III, Medical Center

Patient Access Representative III, Medical Center I, 8:00a-4:30p page is loaded## Patient Access Representative III, Medical Center I, 8:00a-4:30plocations:
Louisville, Kentucky time type:
Full time posted on:
Posted Todayjob requisition :
JR  
** Primary

Location:

** Med Center I - W Market#
** Address:
** 515 W Market Street3rd Floor Louisville, KY 40202#
** Shift:
** First Shift (United States of America)#
** Job Description

Summary:

** The Patient Access Representative III is responsible for communicating with patients and physicians in a timely and professional manner both verbally and electronically. As a first point of contact for all VIP patients and providers, handling urgent referrals, as well as all web appointment requests, the representative will create a positive impression for UofL Physicians while scheduling patient appointments according to clinic operating standards.#

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* Job Description:

*** Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care
* Schedule new, return, internal employee, and referring provider VIP appointments within multiple groups
* Review incoming website appointment requests and handle in a concierge style manner by acting as one point of contact for our patients in scheduling appointments across the organization in a timely manner
* Accurately schedule patient appointments in accordance with physicians’ template and guidelines using access center technologies
* Regularly monitor guided schedule documents to ensure up to date scheduling compliance
* Determine appropriate physicians for all non-directed referrals
* Reschedule patients using proper functions
* Field non-clinical patient questions or transfer to appropriate clinical parties
* Set patient’s expectations for their visit ensuring an excellent patient experience
* Call patients to reschedule appointment when clinic is cancelled
* Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems
* Treat all matters confidentially concerning patient information according to HIPAA guidelines.
* Adhere to group productivity and quality metrics
* Maintains compliance with all company policies, procedures and standards of conduct
* Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
* Performs other duties as assigned
** A note on required work experience:
** For internal promotions, equivalent experience as a Patient Access Representative II in 2+ assigned specialty groups will substitute for the work requirement.#
** Additional

Job Description:

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