Manufacturing Biller

About the Role

We are seeking a detail-oriented and customer-focused Manufacturing Biller to manage and support our billing platform. This role is responsible for setting up new client accounts, maintaining user access, troubleshooting portal issues, and ensuring accurate and timely billing documentation. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and is confident communicating with both internal teams and external customers.

• Manage and maintain user accounts in the billing portal, including onboarding, permissions, and access changes
• Monitor billing submissions and elevate discrepancies or system issues as needed
• Support customers and internal teams with portal navigation, troubleshooting, and billing documentation needs
• Ensure accurate and timely upload and processing of invoices, statements, and billing data
• Collaborate with IT and accounting teams to resolve system and data issues
• Maintain and update portal settings, templates, and configurations
• Track portal performance, reporting issues and recommending improvements
• Train internal users and external clients on portal functionality and best practices
• Maintain accurate documentation for processes, FAQs, and user guides

• 1–3 years of experience in billing, accounts receivable, customer support, or related role
• Experience with billing systems or client portals preferred
• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to troubleshoot basic technical and user issues
• Proficiency in Microsoft Excel/Google Sheets and other office applications
• Ability to manage multiple tasks and deadlines in a dynamic environment

• Experience with ERP or CRM platforms
• Basic knowledge of billing workflows, AR processes, or financial data management
• Process improvement mindset and willingness to recommend system efficiencies