Assistant Stylist

Overview

Overview

The Assistant Stylist is responsible for engaging with guests, consulting with them on their hair care needs, and recommending products and services. The Assistant Stylist position is a temporary position intended to prepare talent for a stylist position to deliver quality professional services with an emphasis on the guest’s total look. They are mentored by an Elite or Master Stylist for the first 3 months and focus on performance (earning power and productivity), people (guest service), and process (operating procedures and compliance standards).

During months 4-6, the role will continue to assist while beginning to service guests of their own. A passion for the beauty industry, exceptional guest service, and the willingness to learn additional technical skills and product knowledge are required.

General Summary & Scope

The Assistant Stylist is responsible for engaging with guests, consulting with them on their hair care needs, and recommending products and services. The role is temporary and designed to prepare talent for a stylist position. It includes mentorship during the first 3 months and gradual transition to servicing guests in months 4-6.

Principal Duties & Responsibilities (Essential Functions)

• Deliver exceptional guest service and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty.
• Support mentor stylist in meeting or exceeding sales and productivity goals for hair services and haircare products by:
  Add-on recommendations;
  Shampoo and treatment process;
  Blowouts and styling guests;
  Global and retouch color applications;
  Assisting with foils;
  Cleaning/sanitation and organizing duties;
  Pre-booking;
  Retail recommendations.
• After month three, perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable).
• Perform product demonstrations with guests to drive sales and the guest service experience.
• Support the execution of in-store events, promotions, and marketing initiatives that deliver an unrivaled guest experience.
• Stay informed regarding new and existing industry trends, products, and services to better serve guests and be knowledgeable about ingredients and benefits.
• Maintain prompt, regular attendance.

• People
• Develop guest relationships through consultations and appropriate retail and service recommendations.
• Serve all guests, including walk-in guests, in a timely and efficient manner under the mentorship of another stylist.
• Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience.
• Establish professional peer and brand partner relationships that foster a shared interest in delivering exceptional guest service.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.

• Process
• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Follow all safety, sanitation, and infection control procedures before, during, and after services; ensure compliance with state board guidelines.
• Follow established service protocols to ensure a consistent and exceptional guest experience.
• Utilize booking and clientele systems to book guests for return services and events.
• Communicate supply needs to the Experience Manager to ensure guest-readiness.
• Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any assigned area.
• Attend mandatory trainings and meetings for continuous professional development.
• Adhere to the Ulta Beauty dress code.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

• Job Qualifications
• Education
  Cosmetology license

• Skills
• Basic understanding of the latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear…