Detection & Investigation Analyst Lead - Outbound Zelle Fraud

Overview

Position Overview:

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace where employees feel respected, valued, and have opportunities to contribute to the company’s success. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

Candidates are encouraged to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. The Detection & Investigation Analyst Lead within PNC s FDO Zelle Fraud organization will be based in Pittsburgh, PA, Birmingham, AL, Strongsville, OH, or Louisville, KY. Outbound Zelle Team. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Working hours are Monday - Friday, 8:30 am – 5:00 pm ET. In office environment.

Are you curious? If you are given enough data, are you able to extrapolate what future data would likely indicate? Are you comfortable with new technology and willing to continually learn? If you are watching a mystery movie, are you bothered when the criminals get away with their crime? If so, this may be the position for you.

Systems Used & Experience Preferred:

• Actimize
• Service Browser
• Blue Zone (Mainframe/COR)
• EDGE
• Excel
• Google
• ZAP
• Avaya
• Innovis
• Web Browsers
• Web View
• Verint

Attributes:

• Curious
• Analyze
• Detect Patterns
• Foresight – given enough data, are able to anticipate what future data would likely indicate.
• Adaptable to change, new technology, and willing to continually learn
• Have a passion for stopping the criminals.

• Outbound Zelle fraud support
• Analyzing cases generated from the enterprise fraud detection systems
• Talking with customers whose transactions are suspicious of potential fraud
• Card Free ATM fraud support
• Analyzing cases generated from the enterprise fraud detection systems
• Reporting of suspected fraud
• As requested, tasks to help sustain and improve department processes and procedures

• Reviews and investigates customer cases, reports and work for potential and actual loss. Minimizes fraud, Anti-Money Laundering and/or organizational risk. Performs early detection of suspicious activity. Controls and prevents losses. May lead the work of and/or train detection and investigation staff.
• Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Identifies gaps and control enhancements.
• Uses defined research procedures to identify and resolve issues. Identifies trends and escalates as appropriate.
• Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss. Shares best practices among the team and/or service partners.
• Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Active Listening
• Analytical Thinking
• Call Control
• Customer-Focused
• Customer Solutions
• Decision Making
• De-Escalation
• Operational Risks
• Problem Resolution
• Researching
• Risk Mitigation Strategies

• Anti-money Laundering/Sanctions Policies and Procedures
• Business Ethics
• Business Process Improvement
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Information Capture
• Operational Risk
• Problem Solving
• Standard Operating Procedures

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required…