Revenue Support Associate U31

Overview

Summary Objective:
The purpose of this position is to perform complex tax preparation, document review, and account analysis. This class works under general supervision, independently developing work methods and sequences.

• Updates and maintains account information.
• Provides information to customers regarding local taxation to individuals, partnerships, and corporations.
• Prepares taxes and related forms based on information supplied by the taxpayer or designee.
• Reviews and analyzes tax forms and applications for accuracy, making corrections as necessary.
• Educates and advises taxpayers of local tax responsibilities including, but not limited to, filing deadlines and tax payment obligations.
• Provides e-services support to taxpayers.
• Manages inbound and outbound taxpayer calls, resolving issues, and ensuring a positive customer experience.
• Cashiers tax payments and maintains cash drawer.
• Establishes taxpayer payment plans.
• Communicates, as directed, with other Metro agencies and LMRC internal divisions.
• Determines when taxpayer needs should be escalated and resolved at a higher level.
• Stays abreast of policies and procedures to provide accurate and consistent information to internal and external customers.
• Communicates with individuals in person or otherwise, utilizing all types of communication channels.
• Assists in training as needed.
• Operates office/computer equipment.
• Performs related work, other duties as assigned.

• Associate’s Degree in Accounting, Business Administration, Economics, Finance or related discipline.
• Two (2) years of experience in customer service, accounting, finance, tax, or collections or an equivalent combination of education, training and experience.

• Must adhere to all applicable regulatory requirements.

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Meets regular and punctual attendance standards and any special needs of the position as determined by management, including mandatory overtime and performing related work
• Spends prolonged periods of time sitting.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• None.

Louisville Metro Government is an Equal Opportunity Employer. ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government.

This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.

Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.